IBM Employee Reviews for Service Delivery Manager
Service Delivery Manager70 reviews
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Process are well defined except management culture. Sometime very difficult to understand why you are getting neglected even after your best efforts. IBM managers do not have any work except politics along with hands in glove with HR. Very difficult to switchover from 1 profile to other unless until your manager helps you.
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Nothing is free
Competitive dream place to work. Work was strict 8 hours shift Most enjoyable part of work of collaboration with multiple teams and project.. Client interactions, new relations, transition.. Only negative point for insufficient support from RM.
Innovative , good culture , process driven A great place to work. Good tools and technology Work Environment for learning and applying the same work and life balance
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Very exciting workplace .Everyday is a learning day in IT service delivery environment .. Clients come up with unique requirements and issues with their hosted environments /QOS. Reviewing the operations dashboards , Handling escalations, Addressing business unit level issues, Attending huddles with the cross functional leadership teams, Continual Service Improvement exercises, New client/service onboarding , Setting up Interface agreements with internal and external partners Learning involves both operations and technology aspects like technical fix/solutions for some complex issues reported by clients and internal units ,interactions between cross functional teams /business units , tools /process related areas. Plethora of opportunities to learn on a daily basis given the gamut of operations, wide variety of cloud/non-cloud based infrastructure solutions /Applications , complex environments ,heterogeneous environments we have to handle. Driving CSI plans ,performance management , Agile way of doing things, employee training/development , hiring , recruitment ,escalation management, employee appreciation, implementing cost efficiency plans, Handling Transition and transformation and team building programs were part of the managerial tasks/activities. Very collaborative and healthy workplace. Team members exhibit a cooperative spirit .. We foster an environment of participation. Client First , Trust , Transparency , Courage , Empathy have been the core principles. Workplace which firmly believes it happens only with "TEAM WORK" . Peer /Leadership appreciation - more...
Excellent Company to work with- very good work and personal balance can be done-- trust and relationship is the company value.iam sure anyone who is working at IBM will agree to me .there is very good chance given to diversity canditates and candidates with disability and to everyone. last but not the least Iam proud to be an IBER.
Manager Driven Company. IBM do have good projects, anyone can learn a lot out of it, If your manager giving you free hand to learn and do things out of the bucket then you are lucky and grab the knowledge. Else, on the other hand you will learn how to deal in such pressurized situations.
IBM is a very curious mix of employee empowerment, loose managerial control and self compliance. It can give you a very good environment to work but one has to be a very good salesman externally as well as internally. The company puts it’s clients at the center but can equally frustrate you through its buruecratic ways of doing things. This company is like a thousand different companies working under a single brand name. Depending on your nature, IBM can be the best or the worst company for you. You will also come across dozens of employees who talk to their supervisors only once in a year & go around undisturbed and unnoticed for years together.
Very diversified, sensitive about Work life balance, unlimited learning opportunities.
Too big to make an impact easily. Too many changes in LOBs
I am a mother of a 9 year old and though I had a tough and challenging role, IBM helped maintain my work life balance. However Salary benefit s were poor and even good performers didn't get the right pay most often. It is one of the crucial pain points for career driven and ambitious folks like me