IBM
3.9 out of 5 stars.
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IBM Employee Reviews for Service Delivery Manager

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They follow old/traditional project technics. IBM is Good at bidding long term projects. Worked on critical escalated projects delivery an as SDMager.
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Integrity Culture Values Ethics Trust Work life balance Professional Learning opportunities Upskilling Work life balance. Personal career development , no micro management
Pros
Job satisfaction
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A great company with good team and a wonderful manager.Make good friends and enjoyed working with them. Team engagement plays a vital role and I think its best at IBM.
Pros
3 Free Tea
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The only company where HR policies are completely different for cascade and promotion, probable reason being it's a cost centre not a profit centre. In short its difficult even for deserving employees.
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Overall good company with lot of learning and automations. Yearly hikes were very less but job security is very high. Diverse culture. Highly ethical.
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Process are well defined except management culture. Sometime very difficult to understand why you are getting neglected even after your best efforts. IBM managers do not have any work except politics along with hands in glove with HR. Very difficult to switchover from 1 profile to other unless until your manager helps you.
Pros
Nothing is free
Cons
Nothing is free
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IBM provides us to explore the skills we want to aspire. The work life balance is excellent. The management and the leadership is transparent. Provides opportunity to learn
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Competitive dream place to work. Work was strict 8 hours shift Most enjoyable part of work of collaboration with multiple teams and project.. Client interactions, new relations, transition.. Only negative point for insufficient support from RM.
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Productivity and very flexibility.Very good company for the career growth. Fun working here,Good internal trainings.Best place for women. Good Parent leave
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Innovative , good culture , process driven A great place to work. Good tools and technology Work Environment for learning and applying the same work and life balance
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Routine work which includes few challenges All Customer driven no new initiative taken by IBM, even if something proposed that has to be delivered with IBM products even if that doesn't match and there will not be any continuity for any initiative.
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You can grow if you want to in IBM.Its always gives you pride to be working for an IT Gaint. Internal job postings will be there..you can switch to your ideal role
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IBM is a great place to work. I had the opportunity to work with four accountings and had lot of opportunity to learn. I had over 30 DBA's reporting to me under different accounts.
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Very exciting workplace .Everyday is a learning day in IT service delivery environment .. Clients come up with unique requirements and issues with their hosted environments /QOS. Reviewing the operations dashboards , Handling escalations, Addressing business unit level issues, Attending huddles with the cross functional leadership teams, Continual Service Improvement exercises, New client/service onboarding , Setting up Interface agreements with internal and external partners Learning involves both operations and technology aspects like technical fix/solutions for some complex issues reported by clients and internal units ,interactions between cross functional teams /business units , tools /process related areas. Plethora of opportunities to learn on a daily basis given the gamut of operations, wide variety of cloud/non-cloud based infrastructure solutions /Applications , complex environments ,heterogeneous environments we have to handle. Driving CSI plans ,performance management , Agile way of doing things, employee training/development , hiring , recruitment ,escalation management, employee appreciation, implementing cost efficiency plans, Handling Transition and transformation and team building programs were part of the managerial tasks/activities. Very collaborative and healthy workplace. Team members exhibit a cooperative spirit .. We foster an environment of participation. Client First , Trust , Transparency , Courage , Empathy have been the core principles. Workplace which firmly believes it happens only with "TEAM WORK" . Peer /Leadership appreciation - more...
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Overall it's good and flexible working atmosphere. It's great place to work and learn new things and connect to people across the globe. Highly recommend.
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Excellent Company to work with- very good work and personal balance can be done-- trust and relationship is the company value.iam sure anyone who is working at IBM will agree to me .there is very good chance given to diversity canditates and candidates with disability and to everyone. last but not the least Iam proud to be an IBER.
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Manager Driven Company. IBM do have good projects, anyone can learn a lot out of it, If your manager giving you free hand to learn and do things out of the bucket then you are lucky and grab the knowledge. Else, on the other hand you will learn how to deal in such pressurized situations.
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IBM is a very curious mix of employee empowerment, loose managerial control and self compliance. It can give you a very good environment to work but one has to be a very good salesman externally as well as internally. The company puts it’s clients at the center but can equally frustrate you through its buruecratic ways of doing things. This company is like a thousand different companies working under a single brand name. Depending on your nature, IBM can be the best or the worst company for you. You will also come across dozens of employees who talk to their supervisors only once in a year & go around undisturbed and unnoticed for years together.
Pros
Very diversified, sensitive about Work life balance, unlimited learning opportunities.
Cons
Too big to make an impact easily. Too many changes in LOBs
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Implementing New Technologies Automation of various activities Tools Used Work from Home options Professional Process and Polices Trainings - Online and Virtual
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I am a mother of a 9 year old and though I had a tough and challenging role, IBM helped maintain my work life balance. However Salary benefit s were poor and even good performers didn't get the right pay most often. It is one of the crucial pain points for career driven and ambitious folks like me
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Worked for IBM India for 2.5 Years. 1 year in Kerala & 1.5 Years in Mumbai. Work Pressure is tremendous, with extreme working hours. There is 0 Work Life Balance
Pros
None that I can think of
Cons
There is no Work Life Balance
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  1. Service Delivery Manager