ICICI Bank Ltd
4.0 out of 5 stars.
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ICICI Bank Ltd Employee Reviews for Customer Service Representative

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Job Title
Customer Service Representative385 reviews
Location
India385 reviews

Ratings by category

3.6Work-Life Balance

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Found 385 reviews matching the searchSee all 6,648 reviews
bankbankingorganisationtargetindiabranchpressurequery

Productive Work Functional , Become Versatile, Become Observant, Work on result, Become more active.

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The most useful review selected by Indeed
Overall Experience was Excellent, Where I learned A lot of things which helps me in my Professional Life or as well as person Life .How to deal With ClientsCustomer BehaviourBranch OperationsComplianceEthically Work FunctionThese are the things Which I have learned so far . I’m thankful to my previous Company Who taught me a lot of things to get a success in Upcoming Projects.Thank You!

Pros

Accommodations, Branch Culture is quite good, Provides facilities to employees

Cons

Delay in Different Benefits
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Growth with lot of learning.

Good atmosphere of work culture.Supportive and friendly environment.Best space for learning, so that person can grow and gain best knowledge,Person can grow to higher position also according to there scorecard.

Pros

Collaborative
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ICICI Bank Ltd insights

Based on 496 survey responses
What people like
  • Clear sense of purpose
  • Ability to meet personal goals
  • Ability to learn new things
Areas for improvement
  • Time and location flexibility

Worst work culture

No Mutual respect with one another. Senior managers ill treat the employees. Couldn't work more than a month. Induction was a joke, don't work for them and waste your time.
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Good work cultureManagemenetsalary work life balancebenefits

good culturesalary benefits are there yearly bonus is there based on performancePerformance is ultimatework life balance is okinternational standard is maintained
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Productive and fun place

It was a great place to work and grow and a nice working environment but there was a lot of work pressure and even working hours were so long and even pressure from senior management too
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it was nice and good work culture to work there

good to work and to have the fine supporting by the employees nice timings drop and pick up facility good canteen and nice work culture. good hospital support

Pros

good shift timings

Cons

fine hours
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Learning experience

Sales pressure is, otherwise it is a good company to work salary and benefits are very low comparing to other banks and our bank have the best HR policy

Pros

Awesome hr policy

Cons

Sales pressure for cashier
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Training are good

Good working culture and professionals are give the good training. Have lot of work to learn lesson lot day by day.Over all good experience with ICICI bank. I feel honored to be part of this organization. Thank you.

Pros

Never

Cons

Ofcourse long working hours
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Productive and good place for Learning

Productive and good place for learning and Good environment for those who want to grow fast ........ Seniors and junior all enjoyed work a lot......
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Very good

Icici bank is very good supporting to me. I have learned many from this organization. And having good relationship with the organization. Vey good....
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Good place to work but no motivation from management

Everyone at the upper level wants their salary to be justified by wanting their down the line colleagues to bring output despite realizing the market around and the condition at the ground level

Pros

Knowledge Gaining Opportunity

Cons

Upper Management Ill mentality
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Working culture is very nice and all the people are most helpful

I like ICICI Bank this organization is most prestigious and working culture is very good.This bank provide to customer one stop solution for all there queries within specific time limit or TAT.
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Great place to work.

My first job, and I loved it. I was in Customer support and trading department. Talking to different customers, helping them, assisting them with their online orders makes me feel great.
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Good

Stressful, competative.Management is good.At first they offer customer representative officerCRO in MORTGAGE after they changed my role to teller after they changed to HLE home loan expert.i think so many times they changes...I got irritation about that .But colleagues and management is good,friendly relationship.

Pros

No

Cons

Long hours 9 to 9
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Overall its very good

Salary on time Managers are very good Fun activity Two weekoff Worklife balance Love the culture Working with this company from 2018 Overall i love this company

Pros

Salary on time

Cons

Being an experience salary not good
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Best company for work

Super process, Nice internally culture, facilities are good,top to bottom managemen t is good,rating process is fair, salary is good, growth of a employee is fast other than any bank.

Pros

Ok

Cons

Ok
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Customer query resolving

Nice experience,peaceful environment,new challenges,convincing customer for cross selling of insurance and loan,great team leader...had fun while working
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Nice place to work

Nice place to work with a great work place . If you want to work in icici then you definitely go for it . Everyone is friendly their they help you when your are in need .
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Good

Decision should be made after having the result and the review is based on the way an organization deal with its employees and clients.A number of new things learnt it uses to make a profitable platform for success.
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It's nice job

Very attractive culture in ICICI bank,but don't trust your seniors,you can depend on yourself,they are trying to do wrong things with you..if you have any doubts or anything wrong with other comates just go through the hr, in ICICI bank hr system very good..
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stressfull work

really a stress full work employees was not that friendly , i was joined as a customer service officer but my role was something else even my role was like sales person
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Overall rating

Based on 6,648 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.8 out of 5 stars for Job Security/Advancement
3.7 out of 5 stars for Management
3.7 out of 5 stars for Culture

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