About IDFC FIRST Bank
IDFC FIRST Bank was founded by the merger of IDFC Bank and Capital First in December 2018. The Bank provides a range of financial solutions to individuals, small businesses and corporates. The Bank offers savings and current accounts, NRI accounts, salary accounts, demat accounts, fixed and recurring deposits, home and personal loans, two wheeler loans, –
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Focus on Growth
Our business growth is an outcome of our people growth. Growth is inevitable. Our history tells our growth story. And yet, growth is not just about the numbers alone. It is about achieving these numbers responsibly and by doing things right. Erstwhile Capital First, (now IDFC FIRST Bank), grew its retail loans from Rs. 94 crore in 2010 to over Rs. 30,000 crore in 2018, and further to over Rs 57,000 crore in FY 2020. This stood at Rs. 73,673 crore as on March 31, 2021. Retail Deposits as a percentage of total customer deposits increased from 32.63% a year ago to 54% as on March 31, 2020 and by March 2021 stood at 67%. To build a granular bank with Retail Deposits is one of the foundations for any bank, and our Bank has made strong progress on that front. Our NIM has swiftly moved from 1.56% pre-merger to 4.98% for Q4 FY21 barely two years later. This growth has been achieved while maintaining high asset quality, lending to the unbanked and improving customer service through concerted efforts. Undoubtedly, it is well known that you win in the marketplace only when you win first at the workplace. When growth is inbuilt in the genes of an organization, its employees inherit it. At IDFC FIRST Bank, we offer every employee an opportunity to grow and succeed!
When we talk of winning, it’s not the way the world usually sees it. At IDFC FIRST Bank, winning always starts with our customers. Winning for us means ‘Always doing what is right for our customers’. If you can win their hearts, success will follow. The Success of our CUSTOMERS is the only measure of our success. IDFC FIRST Bank is a fast-growing bank. In our very first year of operations as a merged entity, the bank saw rather extraordinary growth. The retail loan book grew by 40% from Rs. 40,812 crore as on March 31, 2019 to Rs. 57,310 crore as on March 31, 2020 and then a further 26% to Rs. 73,673 crore as on March 31, 2021. We offer a diversified portfolio to over 10 million customers. Our technological and decision-making capabilities have enabled us to lend millions of small loans of a ticket size as low as INR 12,000 to a large scale. To build a diversified loan book is one of the foundations for any bank, and we have made strong progress on that front. Within the last two years we have grown the retail liabilities (Retail CASA and Retail Term Deposits) by Rs. 20,710 crore, up 157%, from Rs. 13,214 crore as on March 31, 2019 to Rs. 33,924 crore as on March 31, 2020, then a further 122% to Rs. 45,896 crore as on March 31, 2021. Our CASA ratio grew from 11.40% as of March 31, 2019 to 31.87% as of March 31, 2020, and then a further 51.75% as of March 31, 2021. We have won several awards including the CNBC Asia Award for Innovation, the Asia Pacific Entrepreneurship Award, the CFI Most Promising Bank award, and the prestigious Asian Private Banker – Best Private Bank Digital Innovation and Services, Digital CX Award for Excellence in User Experience – Website and Best WM Provider to name but a few. Click here to know about the other awards we have won. There is a winning streak in us. Every employee is empowered to innovate, to create customer delight, to win. We are building a world class bank, right here in India. We believe we are going places, and with us, you will too!
As a new-age bank, we have the opportunity to create and offer cutting-edge technology. Digital-first is in our DNA. We have pioneered the concept of serving customers at the bottom of the pyramid at a mass scale using digitisation. From disbursing 20,000 loans in the first year of our operation at erstwhile Capital First, the merged entity today has grown significantly disbursing close to 4 million loans per year. We disbursed loans to over two million customers who were the first-time borrowers and never had a credit track record. The customers were largely declined a loan by the traditional banking system. How did we achieve this? Through cutting-edge technology that enabled us to evaluate customer applications at scale, using advanced and complex algorithms developed in house. On the account opening side, IDFC FIRST Bank was first to open accounts digitally in a matter of minutes. Being part of a bank that is using state-of-the-art technology gives you an opportunity to stay in the forefront of the tech game, to learn new techniques, and stay updated. Simply put, it is a place where you can turn impossibilities into realities!
We believe growth is inclusive - the reason why we have consistently focused on providing credit to the under-served, enabling them to take their first step into the country’s formal financial ecosystem. And just like we have made a difference to our customers’ lives, we go beyond business to touch the lives of many in society. Our employees volunteer for many social programs and everyone is encouraged to be a part of making an impact to the larger community. Our employees have engaged in volunteering activities such as becoming a buddy to autistic youth, COVID-19 relief work, supporting non-profits in creating sustainable models of change, and many engaging programs. We are fortunate to be in a business where we can cause a social change. Our employees have the opportunity to participate in our mission to create social change. Our projects are focused on education, women empowerment, and mental health. We have been able to make a difference to lives of up to 3 million individuals across communities in India. Doing so gives employees an insight into their own strengths, and enables every individual to develop compassion and empathy. As part of IDFC FIRST Bank, employees have an opportunity to go beyond business, to give and to share.
We live in a dynamic age. Banking too is no longer staid. It is a melting pot of emerging technologies, diverse set of consumer behaviours and hyper-personalisation. It is in this environment that we aspire to create a rich world of experience for our customers. We are a Bank led by veteran banker and entrepreneur - Mr V Vaidyanathan, our MD & CEO. Under his able leadership, we have embraced dynamism and change. The very first year of operations has seen a renewed focus on retail, a robust balance sheet and a reinforced capital base. IDFC FIRST Bank caters to a diverse set of customers from small businesses and micro-enterprises, to individuals and SMEs, and yet we are able to customise solutions to their needs. This mirrors our ability to listen, to move fast, to innovate, and go the extra mile for the customer. Being with us is like being soaked in a dynamic work culture and this brings out the best in our people!
We pride ourselves in maintaining the highest standard of integrity. In a recent address our Managing Director & CEO Mr. V. Vaidyanathan stated the following, “It always starts with the customer. I have made it clear to all that we don't want to do anything that will hurt the customer’s interest in the course of scaling up our Bank. We will make every effort to sell the right products to customers, avoid mis-selling, avoid selling such third-party products that make wonderful fees for us but at the cost of expensive products for the customer’s pocket. We will communicate all material information to the customer in a transparent manner.” On culture, he emphasizes the importance of personal conduct across the entire employee at IDFC FIRST Bank. Integrity and ethics come alive at our workplace in more ways than one: -Transparency in our dealings: We aim for full disclosure in our business dealings with customers, employees, and stakeholders. -An open-door approach: We encourage our employees to express themselves freely, share ideas and collaborate. -Zero-tolerance for unethical behaviour: For us, it is ethics over business. Because we are building a bank for the long run. There is no place for impropriety that hurts customers, employees, stakeholders or society. Culture Culture is not just about how things get done, it is a much longer list that includes how employees conduct themselves in the office and in society, how committed each employee is to the mission, how conflicts are resolved without using offensive or abusive words, how does everyone imbibe the organisation’s policy that the Customer comes first, always. Culture is not a slogan, but it is what is practiced by everyone, every day, when you come to work.