IKS Health Employee Reviews for Customer Service Representative

It is a Good organization. Great work environment. Pretty good management. they give priority to employee welfare and satisfaction. HRs are very helpful and do very rapid issue resolving.

Was this review helpful?

This company is a revolving door

CSR - Customer Service Representative (Former Employee) - Burr Ridge, IL - July 31, 2023

I was working for IKS up until the closure at my office I liked the people overall that I worked with but this becomes the long and short of it during my time there was never any raises and they decided to close the location where I worked and offered little notice of the closing the medical benefit were extremely overpriced and you would end of spending a large portion of your check for medical benefits and most of their employees would come and go due to the pay structure and no raises and the company did not do anything to try and keep a lot of the employees its like they wanted them gone because it was one less person to pay

Pros

The weekends off and I like the people I worked with

Cons

No raises and sky high medica insurance that would take most of your paycheck

Was this review helpful?

Insights into IKS Health

Based on 38 survey responses

What people like

Ability to meet personal goals
Feeling of personal appreciation
Ability to learn new things

Areas for improvement

Fair pay for job
General feeling of work happiness
Energizing work tasks

Horrific. Do NOT work here!!

Customer Service Representative (Current Employee) - Burr Ridge, IL - July 6, 2023

What is the best part of working at the company?Nothing. They use you then kick you the curb like you’re nothing. What is the most stressful part about working at the company?Putting your all into your work and then shutting down your location and do not even care all the lives they are affectingWhat is the work environment and culture like at the company?Toxic and frightening. Senior management always undermining the supervisors. Always confused on what we are supposed to do. What is a typical day like for you at the company?No structure always being told do this do that

Was this review helpful?

Upper Management is horrible

Customer Service Representative (Current Employee) - Burr Ridge, IL - June 18, 2023

What is the best part of working at the company?This is not the place to work this company do not care about their employees they give occurrences when you call off do to a death in your family if you miss a day they will take your PTO time without asking and still give you an occurrence you gotta wait 3 months to get your bonus it is a racist enviorment they reps like s++t this company is stressful and depressing What is the most stressful part about working at the company?The pay and the micro managing is the worseWhat is the work environment and culture like at the company?Stressful very stressful and depressing and the pay is not enoughWhat is a typical day like for you at the company?Everyday is the same nothing changes but more rules are applied to heavy work load

Was this review helpful?

Ok place to work

Customer Service Representative (Current Employee) - Coppell, TX - September 11, 2022

It’s an okay company but the pay is low. That is why the turnover rate is so high. If it wasn’t for that, it would be a great company to work fire. The job is easy which makes the job tolerable.

Was this review helpful?

Rate your recent company

Share your experience to help others

Only about the money

Customer Service Representative (Former Employee) - Burr Ridge, IL - June 22, 2022

Poor organization, most of the work is done in India which hinders your ability to complete your work. Having to lie to customers when issues are not being resolved.

Pros

Fun office environment

Cons

More like a collection agency

Was this review helpful?

Working from home

Customer Service Representative (Former Employee) - Burr Ridge, IL - May 5, 2022

The job was nice because after working there for three months we started working from home. The customer service position got so bad because you take the incoming calls and handle the complaints but nothing get resolved afterwards. So next month and the month after and the month after you have the same patient calling you back about the same issue that still has not been resolved. Now you have to think of lies to tell the customer as to why the issue isn't fixed a year later. It started to be so stressful and it wasn't worth being yelled at anymore.

Pros

Easy work

Cons

They don't take care of the issues.

Was this review helpful?

Productive and Excellent work place

Customer Service Representative (Former Employee) - Chicago, IL - August 26, 2021

I loved working here. Management was amazing and so were the co workers on my team. Everyone worked well together and my other coworkers were great at assisting me with task. Hours were great as well

Pros

Hours pay management

Cons

Work load

Was this review helpful?

I have no problem

Customer Service Representative (Current Employee) - Dallas, TX - May 4, 2021

Ok company to work for have not had any problems but I also don't miss a lot of work days they do not like that and it will get you fired quickly that's it

Pros

Like friendly famly

Cons

Can miss alot

Was this review helpful?

Employees and management friendly and helpful when assistance needed

Customer Service Representative (Current Employee) - Burr Ridge, IL - January 13, 2021

Have worked for company for 7 months. Have been remote and have loved every minute of it. Of course there are days a bit stressful due to high call volume but there is always someone to assist you during those difficult times when assistance is needed. Have gained so much knowledge I’m such a short period of time. Everyone is always very cheerful and management always encourages you and gives feedback on job performance. I am hoping to move up this year in a job position and feel as with a new learning opportunity recently that may be where I could possibly head. OT is offered when it is busy which I love. Awards are given and acknowledged during monthly meetings. The pair is fair has benefits which are fair. I truely enjoy working for this company and for once don’t dread working daily and enjoy all the knowledge I have received.

Pros

Great work environment, great employees and supervisors, acknowledgement of a job well done and room for advancement

Cons

Better pay, cheaper ins premiums

Was this review helpful?

Horrible!

Customer Service Representative (Former Employee) - Burr Ridge, IL - November 18, 2020

The training was not informative. I didn't learn anything. Rude trainers. NO supervisor assistance you get thrown on the phone after two weeks and have no idea what you are doing. Please keep scrolling do not waste your time.

Was this review helpful?

Runnn!

Customer Service Representative (Former Employee) - Texas - October 2, 2020

Horrible company to work for. Supervisor are not helpful they talk about their employees personal business to everybody. The pay is not worth the hassle. I would rather work at a fast food restaurant than this company. They also do fraudulent insurance billing.

Was this review helpful?

Not much room for growth

CUSTOMER SERVICE REPRESENTATIVE (Current Employee) - Coppell, TX - February 15, 2020

Not much room for growth with this company. The company is growing but the ability to grow is very limited. Local employees are not recoginized like the overseas employees

Was this review helpful?

No structure and micromanage

Customer Service Representative (Former Employee) - Burr Ridge, IL - June 27, 2019

Do not work there run no sick time no bonus calls are horrible management is sub par no raises if you are a minute late that is a occurrence and the system issues prevented you from working properly

Cons

No weekends

Was this review helpful?

Official response from IKS Health

July 1, 2019

We are sorry to hear that you were unhappy with your experience while working at IKS. We always strive to listen to employee concerns and address them as quickly as possible, and use constructive feedback to improve our performance as an employer. We will use your feedback for future improvements. Thank you ~

Need some improvement

Customer Service Representative (Current Employee) - Chicago, IL - June 12, 2019

Job does not have structure and need a lot of improvement for growth. The job is very stressful. It’s very had to communicate with management at times.

Was this review helpful?

Official response from IKS Health

June 17, 2019

I'm sorry that your employment experience has not been favorable. As a CSR, you are critical to our success and I encourage you to share your thoughts with your supervisor, and/or her supervisor. My door is always open, as well, in Human Resources. Let's see what we can do to turn around your experience!

Unprofessional & Unethical

Customer Service Representative (Current Employee) - Alabama - May 9, 2019

Leadership Transformation is required Policy changes to often, to support management decisions in the disguise of "It's a policy" Not an employee centric organization Can be admired NOT respected

Pros

Cons

All of the above

Was this review helpful?

Official response from IKS Health

June 17, 2019

I'm sorry that your employment experience while working with us in Alabama was not favorable; and moving our business from Alabama to a different state in January 2019 may also have played a role in your dissatisfaction. We are always working to improve our work environment and culture, and will continue to consider the feedback as we work on our employee experience.

No work life balance

Patient Customer Service (Former Employee) - Chicago, IL - November 26, 2018

Company is always on the look out for their own benefit. Sometimes you will think company is thinking about you but you are wrong. No matter how much loyal you are and hardworking, you will still have to fight for what you deserve.

Pros

Good work environment

Cons

Personal life is affected

Was this review helpful?

I had one of the highest productivity and had so much fullfillment in satisfing the patients

Customer Service Rep/PAR/Collector (Former Employee) - Burr Ridge, IL - September 5, 2017

I started as a medical collector and due to head quarters took back accts and then most of us became customer service reps in a call center, which most collectors quit. I stayed on as i still had my pay and benefits. I later loved what my new title as a customer service rep, in a call center.

Pros

some overtime and good group, customer

Cons

no raise

Was this review helpful?

Iks

Medical Billing / Customer Service Representative (Current Employee) - Montgomery, AL - July 28, 2017

Its a very interesting place to work for.. Learn something new everyday as far a medical billing, claims, insurance and processes. I love all of my coworkers, very easy to get along with.

Pros

Nice hours

Cons

Under staffed

Was this review helpful?

Horrible business

Customer Service Representative (Former Employee) - Montgomery, AL - May 12, 2017

This was the worst job I have ever had! The low pay is not worth the daily stress and a doctor's excuse when you or your child are sick is considered an unexcused absence. Management is unorganized and messy, the work environment is equivalent to being in Junior High and the supervisors display favoritism. Just horrible work environment and policies.

Was this review helpful?

ok

Customer Service Representative (Current Employee) - Montgomery, AL - March 10, 2017

I learned a lot in the healthcare field from the previous management staff. I feel the company is currently lacking stability and there is room for improvement in multiple areas. The current leadership team is over worked and under paid. Most of the Team Leaders are doing the job duties of supervisors and managers.