Jet Airways
4.1 out of 5 stars.
Get weekly updates, new jobs, and reviews

Jet Airways Employee Reviews for Senior Customer Service Representative

Review this company
Job Title
Location

Ratings by category

3.8
Work-Life Balance

Sort by

HelpfulnessRatingDate
Found 23 reviews matching the searchSee all 749 reviews
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Productive and high growth in our career

Indeed Featured review

The most useful review selected by Indeed
-We work in all shifts - Multi tasker at its best we become -Best work culture -Best supportive managers and coordinators -Enjoyed best working days in jet airways

Pros

Free health insurance and medical claim

Cons

Long hours if flights are delayed
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Excellent company to work with

Jet Airways has provided best of trainings to its staff which has boosted their personality a lot to perform at any situation.Customer and staff friendly and given lot of other facilities like medicals and pick-up drops.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Productive

Worked as Senior Security Assistant and Customer Service Agent learned almost everything related to aviation starting from booking the tickets to Arrival Ticketing, Reservations, Accounting, Counters, X-ray, Boarding, Ramp, Aircraft Security
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Good company... good people... Only management was not good

Jetairways is a very good company only the management is not good people are good in working..... Working hours is dependent on the crowd.... Most of the time only 8 hrs.

Pros

No lunch

Cons

45 min break
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

fun workplace

One of India's leading airlines had so much to offer to their employees.Starting with the best training and inner customer satisfaction.Best platform for employees where they come across different walks of people .
Was this review helpful?

Rate your recent company

Share your experience to help others

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Good

Nice company to work with. Company has depleted to be down. Good place to learn product of air travel. Was getting better opportunities so I quit Family environment
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

cs

flight handling team work airport operations trainings good work life balance good company good management overall good management good locations best people
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

wonderful job experiance

I don't have much to say but this was my first experience working in airline.i work for 2 years in this company. i wish you all the best who gonna want to work in airline industry

Pros

staff discount

Cons

12 hours
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Productive Platform to Work

This is my first job in my career and worked for 6 years before coming to Canada. Learned every aspect of customer service and system and how the airline industry ground work is handled. Management is supportive. Workplace culture is also good. Hardest part of the job is shift timing.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Good company

Being one of the oldest company in the aviation industry, Jet airways provides good job security and also the perks and prerequisite are good. Highly recommended.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Jet Airways as a company has very strong fundamentals in all aspects towards the guests and employes

Start the day attending to queries of guest awaiting, each day would bring in a new challenge e.g. MEDA pax, particular seat purchase etc. Learnt team work, time management, handling crisis situation. difficult part was not being able to assist certain passenger with their request which was not within the policies of the company regulations. everyday was a satisfying day when a happy passenger walked out of the desk with request attended.

Pros

sub load tickets, health insurance covered
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Professional and friendly atmosphere

Fun working wid jet airways and get to learn plenty of new things every day everyone gets the exposure to work in different departments and proper training is provoded,i have worked in two major metro stations New delhi and chennai both the teams were very friendly and have good team spirit i find myself one of the luckiest to work with such an well known organisation and proud to be a part of jet family..

Pros

Na

Cons

Na
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

A great brand to work for.

Jetairways is a great brand to work for. Where you get to develope your customer service skills, trouble shooting quries, travel management, handling team.

Pros

A feild to learn a lot.

Cons

Undefined working hours some times hampers personal life as well.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Helpful and supportive

Good working environment and learning new things,very supportive staff. Its fun working with jetairways. There are shifts like morning,afternoon, nights enjoyed doing all shift given hundred percent when in work. Working culture is very good and had good relationship with all staff,managers,seniors.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Very good place to learn

Needs to focus on internal customers more. Great place to learn customer service. Excellant connectivity around the globe and seem less check in for guests traveling

Pros

Diwali bonus

Cons

To much of senior junior
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

we are the best airline and good friendly work environment

Best part would be training. We are trained in all areas. Learned to work effectively with limited resources hence could handle any situation individually.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Joy of Flying

Jet Airways was one of India's Best Airline (at least at time I left). I have grown in the company from Customer Service Assistance to Sr. Manager - customer service at Mumbai airport as well as at different stations. Hardest part to see the flight going light & most enjoyable to handle a chock (over booked) flight pushed back on time,

Pros

Free air travel

Cons

Night shifts
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Golden period of my career.

Best years of my professional career. Busy office, hectic schedule and continuous operations was a learning process.

Pros

working with JETAIRWAYS was a boost to the confidence

Cons

none
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

productive and secure carrier

workplace in airline industry is not competitive as you don't have too much chances to excel yourself and nothing to learn and add up to your own experience .

Pros

secure and enjoyful atmosphare on workplace

Cons

No chances for growth .
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Fun at workplace

Every day is a challenging day to send the flight on time, learned how to manage difficult scenarios like handling angry customers, management was very supportive, when we wanted their need, and we had a excellent co workers, the hardest part of the job is to handle delayed flights in Fog seasons, and the most enjoyable part of the job is sending passengers safe and on time and solving their quires.

Pros

Free flight tickets

Cons

Long hours
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

great experience with jet helped to gain knowledge and build self confidence

jet Airways is a great source of learning about to build the customer relationship and handling customers. the quality training provided by jet airways helped to improve communication skill and enhanced self confidence.

Pros

incentives like free flight tickets

Cons

working hours, work pressure, working in 24/7 shifts
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at Jet Airways. Our community is ready to answer.Ask a Question

Overall rating

4.1

Based on 749 reviews
5
308
4
276
3
121
2
35
1
9

Ratings by category

3.8Work/Life Balance
3.6Salary/Benefits
3.6Job Security/Advancement
3.6Management
3.9Culture

Compare Jet Airways with