3.7 out of 5 stars.
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Mphasis Employee Reviews for Customer Service Representative

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Job Title
Customer Service Representative87 reviews
India87 reviews

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3.7Work-Life Balance

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Found 87 reviews matching the searchSee all 2,886 reviews

Good work environment.

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Good place to work but lack of growth opportunities and increase in salary. Depending on the manager u might been given all th support you require. Hope this helps.
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Fun workplace,very nice managers

Very good workplace,managers are really very good,target oriented but very helpful and cooperating managers, fun activities on fridays,just reach your targets which can be easily reached.
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Poor Management

Stressful and poor management,It is a good company but the management is very bad when it comes to handling their employees.There is no growth and no salary increment.
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Friendly work environment

What is the best part of working at the company?Mphasis is the best company ever,Friendly work environment, great infrastructure and facilities, attractive incentives, employees safety.What is the most stressful part about working at the company?Night shifts,Or rotational shiftsWhat is the work environment and culture like at the company?It's very very good means it's so amazing
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Good start to a career

Opting a BPO as your first job is a good start as you learn a little about the corporate field. However, do not rely completely in the same field. Explore what's better for you.


Timely salary and incentives


Long hours of work and Night Shifts
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Insights into Mphasis

Based on 109 survey responses
What people like
  • Ability to learn new things
  • Supportive environment
  • Ability to meet personal goals
Areas for improvement
  • Fair pay for job

Overall Xcellent

Work culture is good,company policies also good,teammates are supportive to reach targets.I learnt every thing on the job,I got chance to work different roles within same team
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do your duty that is your buty

At Mphasis it was tough to work as I had to answer 180 calls. In my login time. The management was good and cooperative. I learned how to answer the calls and speak in a polite way.


Free transport


Long hours
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Carrier opportunity

Working in the company, I felt that working here is easy and the future is also safe because here we all had health insurance as well as provided funds.
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Comfortable work space

Joining as a fresher and being in such a huge org helps us know what a corporate environment is and lets you take a professional step in your carrer as there is confirmed job stability.
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Good palce to work

Its been great work with mphasis ltd I learned from mphasis how work professoinaly work place was very good and positive enverment they are celebrate all festivel in company




8 Hrs shigf
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Work life balance is high. Job security is high. Good for senior professionals. Good work culture Cons Most of the projects are maintenance projects. No new technologies. Onsite opportunities are not allowed for L4 levels. More politics in senior levels
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Excellent workplace

Supportive staff, Good Security Services, Great service of canteen, House keeping staff is very hardworking, Company provides coffee and pure Tea totally free anytime.. Arrange Parties, Celebrating every Festival... Enjoy on Floor with work
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It was a great learning experience

BPO enhancing communication skills and the shift timings were dreadful. Cab facilities and safety for women present. Working environment friendly and relaxed
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productive and fun

good place to work and having good time with the colleagues...it was fun there...i was happy working in the organisation ...it was because of my marraige i had quit...
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Mphasis is very good player achieve your goals

Mphasis is very good player achieve your goals, as nice team and good managers and good so opps every one is very good and understanding about your problems their support .


No free lunch or any thing, need to pay n we get lunch or what ever it be


Heath card their proved for Family
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good working environment,supportive managers & collegues.

It was good experience working with mphasis. Moreover enjoyed working here. good training was given and there was fun activities conducted as well,rewards and recognition was also there.
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Good company to work with, was a target oriented process, AHT was 90 sec, worked as an Sr Executive for an inbound process, 3 years of experience in Mphasis.


Night shifts


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First Job

A great place to start your career. Opportunity to learn and excel. Salary will be credited on time. Management is very professional and people are a priority. Great place to work.
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Good xperience

This was the first corporate company I joined and it gave me an opportunity to understand the culture and work of this industry. The experience was great.
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Mphasis was a very good and productive. My comunication skilled were improved. It was a very professinal and friendly nature compancy .the enviroment of the company was good
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not a great place to be

the company is in shambles and ceratinly not to the international standards. i was hoping to get a hike as well as position but became a scape goat for internal polictics.
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Customer Service Representative at Mphasis

Estimated salary
₹ 3,13,004 per year

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Overall rating

Based on 2,886 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.6 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.6 out of 5 stars for Culture

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