Mphasis Employee Reviews for Customer Support Representative

I have nothing to say about this company it was very stressful no work life balance suffered with anxiety, may be not best for me but you all can give a try

Pros

Nothing

Cons

Everything

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The campus is best and fun loving place to work with

Customer Support Officer (Current Employee) - Pune, Maharashtra - November 10, 2021

But as a fresher it's verry difficult to work in such management they don't give you assurance of permanent job if u could not make out 98% accuracy ur job is in danger and they put you on bench after 3 to 4 long months of training and assessment and offer you a temporary job till your last working day ( so if you are a fresher graduate and want to start your career to gain experience and maintain your work life think before you start).

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Insights into Mphasis

Based on 109 survey responses

What people like

Ability to learn new things
Supportive environment
Ability to meet personal goals

Areas for improvement

Fair pay for job

Good workplace till you put down papers

Customer Support Officer (Former Employee) - Bangalore City, Karnataka - September 3, 2020

Very good work place, not the best but satisfactory. However, once you put down the papers you are like odd man out. No one cares what is going on with you until they need you to take back papers for their own personal score or benefit. The notice period is also 2 months way uncomfortable. And it can be extended, or they will say it is extended and relieve you on date. F&F is a pain, doesn't happen on time and there are lot of discrepancy with calculation. PF department is another pain. No response.

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No review summary

Tr Customer Support Officer (Former Employee) - Pune, Maharashtra - August 18, 2020

There was completely work environment but management was not that much good. They will not take care of Employees during COVID-19 also. They always tried to create pressure on employees and incentives are also less as compared to employee revenue generation activities. The shift timings are ok but company culture needs to be good to be productive work that was the main slag which I faced. Also at a time of Full N Final Settlement they will not give your documents easily, they take too much time for giving experience letter. Overall for starting BPO as a Carrier the company is good but I will not prefer this for long time.

Pros

Cons

As mentioned above

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Good company but can improve

Customer Support Officer (Former Employee) - Kharadi, Pune, Maharashtra - June 1, 2020

Nice working with the company but the management were not upto mark. Working environment is good. Streefull work due to high call flow. People won't be stable at the job.

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Fun at work with more Learning

Customer Support Officer (Former Employee) - IN - April 3, 2020

In my last job I was a member of a five-person team, and we worked together on a variety of large-scale projects where each of us was responsible for one part of the project. I really enjoyed the teamwork aspect of the job, and liked seeing how all the pieces of our projects came together in the end. The teamwork aspect of that job — and this job — is something that greatly appeals to me, because I typically end up learning a lot about what I’m capable of when working in synch with others

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Productive and Fun workplace

Customer Support Officer (Former Employee) - Pune, India - March 2, 2020

Overall It's a good experience for me. Also, it depends upon the project to project experience. I really enjoyed working in Mphasis and improved my communication skills. Clean work environment, friendly nature at work, strict rule, quarterly outings and etc.

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very stable job, good colleagues, team support is really gud

Customer Support Officer (Former Employee) - Bengaluru, Karnataka - January 1, 2020

gud hardworking people, good team support, approachable management, pretty transparent, schedules are a bit tight. remunerations are good. options to work more, opertunities to grow

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Very good company to work with where incentives can be earned with oneself hard work. Good management where people are supportive and helpful . Incent

Customer Support Officer (Former Employee) - Pune, Maharashtra - December 22, 2019

Very good company to work with where incentives can be earned with oneself hard work. Good management where people are supportive and helpful . Incentives are unlimited.

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Easy going and fun activities filled workplace

Customer Support Officer-D in Band (Former Employee) - Noida, Uttar Pradesh - April 28, 2019

Bangalore based IT services company majority owned by Hewlett-Packard. It provides infrastructure technology and applications outsourcing services, as well as application development services.Educated customers on the plans as well as navigation of the website. Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment. Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records.Multi-tasked systems while providing service and resolving customer issues, upgrades, etc.

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Fun working

Customer Support Officer (Former Employee) - Mangalore - January 15, 2019

Process was systematically managed.... And the company had help desk for it's employees so that if employees had any queries they can clear it. Easy to manage professional and personal life.,as the company provides proper leaves and shifts prior.

Pros

Help desk for employees

Cons

Health issues

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customer oriented

Customer Support (Former Employee) - india - November 3, 2018

customer service related giving complete information and solving queries and supporting them. this job is build my personality immensely .You have to be sincere with them .

Pros

no lunch

Cons

8 hours

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Very good environment .

Customer Support Officer " D1" (Former Employee) - Mangalore, Karnataka - September 24, 2018

Very good campus for working. Good environment around the office Good Facilities provided for outsider to stay. Free coffee,milk and tea . Very large and good cafetaria .

Pros

Free Coffee/ tea/ milk

Cons

Extra milers will paid extra salary.

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Great place to work

Customer Support Officer (Former Employee) - Bengaluru, Karnataka - July 21, 2018

Advisor Customer Support/5/2. Maintenance of customer service and resolving issues regarding the network of AIRTEL TELCOM LTD.

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Well Organized and Efficient working environment

Customer Support Officer (Former Employee) - Bengaluru, Karnataka - June 24, 2018

A well-organized working environment with efficient management. A learning place to troubleshoot issues related to Internet connectivity glitches and was fun to work here.

Cons

Long work hours

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A friendly environment

Customer Support officer (Former Employee) - Bangalore - April 14, 2018

Management and Trainers are too good and well trained and knowledgeable. I was always supported by management in all my work and achievements. Shift timings need to be reconsidered.

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good office environment

Customer Support Executive (Former Employee) - Mahadevapura, Karnataka - March 28, 2018

It was good company to work with. to start career with this company will definitely groom your career at a great extent. the office environment is perfect and completely professional.

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productive and fun

Customer Support Executive (Former Employee) - Bangalore Urban, Karnataka - December 9, 2017

On a typical work day the work is enjoyable, we get lots to learn mannagement is very strict, as mentioned earlieer the job is easy unless you give 100%. the enjoyable part of the the is when you complete your daily task

Pros

perks as per performance

Cons

termination

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okay

Customer Support Executive (CSE) (Former Employee) - bangalore - November 23, 2017

call center job. what do you expect? boring and monotonous work. listening to crazy americans moan about their maxed out credit cards. billing cycles. past due accounts. overworked supervisors.. you name it

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easy process and easy to reach targets

Customer Support Officer (CSO) (Former Employee) - Mangalore, India - October 16, 2017

Being my first job I wasn't very confident and was scared I would mess it all up but I didn't and I'm glad. My trainers were the best and gave me confidence to work and improve my skills. I wasn't much of a talker but it was a BPO so my job really, was to talk! My trainer made it easy for me. I learned a lot of things there as a beginner and liked what I did there. The targets weren't hard to reach and once we had are targets met we were free to relax, no pressure. All in all it was a good place to start.

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productive and energetic

Trainee Customer Support Officer (Former Employee) - Pune, Maharashtra - August 29, 2017

most beautiful company,knowledgable staff very helpful,wonderful working environment,energetic, informative good salary,trainers are efficient no late working hours