Sitel Group
3.5 out of 5 stars.
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Sitel Group Employee Reviews for Customer Care Specialist

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Job Title
Customer Care Specialist15 reviews
Location
India15 reviews

Ratings by category

3.4Work-Life Balance

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Found 15 reviews matching the searchSee all 14,804 reviews
bpoorganisationfreshercabindiatechnicalprocesshike

Nice company to work with

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It is a good company. Only the salary is way too less than others..but there were games played during free time.. The management is very good.........
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Fun working

Management was good when i worked,and it was amazing experience working at Sitel,had a very good experience working at Sitel.worked in rotational shifts but it was fun working there.

Pros

Transport was good
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Sitel Group insights

Based on 25 survey responses
What people like
  • Supportive environment
  • Time and location flexibility
  • Ability to meet personal goals
Areas for improvement
  • Fair pay for job

good place to work

very good working environment it has a lot of csr activities and also talent contests for people to showcase their talent it has reward and recognition programs

Pros

friendly approach to solve issues
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workplace

When i joined the company i didn't find much facilities but when i got tenure i got a lot of facilities and that makes me happier than ever The management of the company was so helpful and encouraging

Pros

no food provided

Cons

no cons
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Working for United states postal meters and being a part of Cricket team

The day at work was to attend the team meeting and make a note of days work schedule. Team building and customer interaction . Management was good and supportive . Work culture of the company cool and friendly . The hardest part of the job was Nothing as everything was something i was interested in doing . Team Dinner and break time .

Pros

Sodexo coupons and week off's

Cons

Nothing
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New experience

Sitel was my first company to work with. It was a BPO where I was working for a US process. It was a new thing totally however the kind of training imparted was amazing.

Pros

Free transport

Cons

Night shifts
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productive and good place for work

productive and good place to work.a good place to spread my knowledge and skills and gaining knowledge from others. a co operative culture and give and take.

Pros

free lunch

Cons

long hours
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friendly environment

Friendly environment Learning new skills enhancing communication and interpersonal skill learn new softwares data entry excellent management i loved working there
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Nice company

It was great fun and pleasure to work with SITEL INDIA. It was a different experience and so much to leran. Over all it was a great opportunity to work with Sitel India

Pros

Na

Cons

Na
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Productive and fun working place

I learned by enjoying my profession.My co workers and management are well supportive.i Learned how to service the customers of different mind sets.
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Productive & fun to work

It was a company with benefits for employees.And it was a place with harmony among colleagues.

Pros

Free coffee, Gifts, Bonuses

Cons

Long Hours
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Happiness under pressure.

Its a suitable title as being a travel process the call volume was always very high but the support of management and fun-do activities on Friday and weekend was a morale increasing. Have learnt being professional here and dealing the different phases of life at work. Co-workers have always been supportive motivating helping and understanding . Sitel is just like my second family to me as I spent maximum of my time here as do Overtime. Most joyable time in Sitel is festivals, Reward and Recognition Ceremonies, Client Visit, Process parties and trips... It has always been Great with Sitel.

Pros

none.

Cons

Additional Trainings for Growth
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Productive

on daily basis we have to complete our targets , i have learned to how sale the product

Pros

cabs services

Cons

8 hours duty
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Good

I enjoyed working in sitel and I am presently working also..I will give credit to my team leader who I think is the best team leader..
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on the floor

Its a good company and good helping for employees,all the employees and the team leaders are of helping nature my co-workers are friendly nature ,helping nature guys in training period we were enjoyed and also on the floor

Pros

no

Cons

9 hours
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Overall rating

Based on 14,804 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.2 out of 5 stars for Management
3.3 out of 5 stars for Culture

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