Sitel Group
3.5 out of 5 stars.
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Sitel Group Employee Reviews for Technical Support

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Job Title
Technical Support37 reviews
Location
India37 reviews

Ratings by category

3.4Work-Life Balance

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Found 37 reviews matching the searchSee all 14,537 reviews
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Hectic shifts

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The most useful review selected by Indeed
You need to work even in graveyard shift if there's a requirement. Too much work stress. Micro management. You need to inform them even if you need to go restroom if there's an ongoing issue. They will completely drain out your energy. If you're a fresher, you can work for few days and then switch.

Pros

Salary

Cons

Micro management
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Progressive, collaborative and fun

Its a great platform to start your career as a fresher. Career growth is incredible than other big organizations.Stress free and friendly environment. Colleagues and management people are very supportive and collaborative Your work will be recognized every single month during RnR
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Official response from Sitel Group

September 30, 2022
Thanks to the #SitelLife for bringing the best associate and workplace experience

Sitel Group insights

Based on 25 survey responses
What people like
  • Time and location flexibility
  • Feeling of personal appreciation
  • Ability to meet personal goals
Areas for improvement
  • Fair pay for job

Productive and a very friendly work place

loved each and every bit of it when I worked there...Down to earth personalities be it from boss to TLS Full safety for woman during night shifts...

Pros

Events encouragement etc

Cons

Constant midNight shifts can be changed and can be given semi night shifts
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Official response from Sitel Group

September 30, 2022
Thanks to the #SitelLife for bringing the best associate and workplace experience

Fun place & friendly people to work with.

People are very helpful towards work.We used to have many motivational perks to boost our productivity.Positive and fun loving leaders.A safe place for female candidates.

Pros

Safe environment.

Cons

A seasonal process.
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Sitel Chennai

It is a BPO company located at Ramanujan City near Tidel park. 1. Good place to work. 2. Good salary for freshers. 3. Most people are professional. Made alot of good friends. 4. Employees are respected by the management. 5. All the complaints from employees are considered important by the management. 6. Good thing is the free cab with home pick up and home drop facility. Loved working there :-)
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Productive and fun working place

Productive and fun working place Learned many technical skills and the work place culture was fantastic. The Management was very responsive and friendly
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Csp

Infrastructure was really good. Good salary and good incentives. Lods of fun activities which was a stress buster. Frequent R and R for encoragement. Was given with Gifts and sodexo coupons for the oerformance.
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Good place to work

My first company which gave me lot of potential about the management and got to learn lot about the corporate industry. Management was excellent and great fun at work.
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No work life balance

Work culture is hectic as you might need to support on off days as well. Management is concerned more about the job requirements with regards to employee worrk life
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It's really a good place to improve your skills and your knowledge

I leearned to be a professional person and the patience from the job I do. The most I enjoy with my job is the way I handle different customers with different issues.
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Great campus

Good location (near Fraser Road). Awesome campus. Great incentives (depends on project though). Great leadership. Short commute. Great work life balance.

Pros

Short commute

Cons

Process shut down.
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Good Environment

Though you have pressure in the work place the fun environment will push you to handle stuff smoothly. Management wise all were awesome and friendly and they are happy to help you at any time.
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Productive and Fun Workplace

The Company allowed me to enhance my technical aswell as professional Speaking and writing skills. The Nature of work Has been a great influence in shaping the kind of skill set that has helped me get better opportunities in life.
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A ok Ok Company to work with for freshers

A OK OK Company to work with for freshers nothing much to learn a monotonous life no employee engagement and waster food and no proper rest place if the employee gets sick
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good place for people aspiring to be a customer service executive

good place place to work at friendly environment . a good place to start the career as customer service professional can get progressive with experience at sitel
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Workplace

Good place to work... Good opportunity in sitel. Meet up good frds in sitel Good place to have a growth.. Environment is good..good place to work and have fun
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Great place to learn new things

Great place to work. management is cool. Your Ideas are counted and respected. Implementation of Ideas are great.We can explore on new ideas and discuss our strategies.

Pros

Some times free food

Cons

Lovely hours to spend
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good

good ambiance, friendly, but no facilities for employees, need to increse pay, and pay goog incentives, hike salary for tenured people.,,,,,,,,,,,,,,,,,,,,,,,,,,,

Pros

nothing

Cons

lot of stress
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1 Sale per day keeps the Manager happy

If you do sales on a daily basis none of the manager will come to you and talk to you Huge incentives you can earn if you are good at sales. Power hour in which if you get sales you got lot of goodies Workplace was amazing- It looked like that i was working in a resort
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Good place to work

nice place to work like Calling, Voice Process, Client Servicing, cse, cso, csa, customer care, customer If you are our existing candidate and have applied previously or have received similar communication from our end via e-mail, please send us an e mail from your registered email ID mentioning your full name & mobile number as mentioned in the application to help us assist you faster.Our hr service representatives are always available by mail support 365 days in a year.

Pros

salary and incentives

Cons

shifts
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Great working place

Good for freshers to be a professional and discipline. To be punctual and systematic. Co-workers are really handy and friendly.

Pros

Job Culture

Cons

other benefits
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Overall rating

Based on 14,537 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.2 out of 5 stars for Management
3.3 out of 5 stars for Culture

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