Standard Chartered Bank Employee Reviews for Assistant Manager
Assistant Manager29 reviews
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I worked at Standard Chartered Bank full-time since from Apr'19. Culture is excellent & loads of opportunities to move within the company and on different locations also.
Good branding, focused by senior management.
Not yet experienced.
Handling of escalation unit with relevant response at given turn around time at Standard Chartered Bank. Assistant Manager for Senior management and RBI escalations
Good work culture, nice place to work. Seniors take care about new things and trained and guide the junior staff. Management discussed the new developments and current position of the organization. The difficult part is traveling to work place.
It was over a decade ago, but I remember I made good friends and managers were very nice. There was enough support from the team memebers in the beginning and thus as a new commer I learnt on the job really well :)
No login logout, flexible with time
Had to pay for lunch
A good company to work with good brand name.Work life balance depends on your job profile and department.This company provides good medical benefits to their employees and also other facilities again depends on your job profile and designation.I liked the infrastructure and ambience.They look into hygiene and cleanliness at work place.Yu can say that Standard chartered bank is employee oriented.I enjoy the Indian timings ie from 9:30-6:30 timings job though it is never 6:30 but better than UK and US shift timings.
The company has a fun work place, they ensure trainings to their employees every month, the supervisor and subordinate relationship is good.But the major drawback is that it has a very stringent audit process which at times makes business difficult.
Regular training and employee engagement
Stringent audit process.
Handled complaints filed by the clients through various channels like Letters, e-mails and Internet Banking login. Drafting appropriate responses addressing all the customer requirements. As a next step, I was given an opportunity to handle repeat complaints, potential escalations and resolving it to the clients satisfaction thereby avoiding customer dissatisfaction leading to regulatory complaints and Senior Management escalations etc.,. Root cause analysis to be performed for all complaints to understand the cause for the complaint and in case of process gaps; the same to be highlighted to the concern stake holders for fixing. Ensuring the Quality of all the responses sent to the clients are as per the Bank standards and meeting the set daily targets. Ensuring adherence to the complaint handling guidelines in terms to complying with TAT informed to the customer, obtaining clients consent for complaint closure, resolution, investigation and capturing of RCA in the system etc., Achieving the desired Quality scores by adhering to all the fatal and non fatal parameters.
A dynamic professional with 7.5 years of rich experience in the field of Operation, Investment Banking Operations & currently working with Standard Chartered as Assistant Manager – Ops with an excellent track record of migrating and setting up processes, managing and working in multi Trade confirmation, settlements Operations. Prior Experience includes working in Barclays & Deutsche Bank with products ranging from Derivatives. Result-driven professional with rich experience in cross-functional in OTC Interest Rate Swaps, Credit Derivatives, Money Markets settlement & Trade Capture. Profound knowledge Process Migration for Derivative Settlements & Trade Capture. Holding review meetings to monitor progress of the project, compiling and sending status reports as per schedule, and ensuring timely completion and delivery of the projects, ensuring compliance with SLA. Build and maintain a strong relationship with the different business areas internally and externally.