Standard Chartered Bank Employee Reviews for Customer Service Representative
Customer Service Representative30 reviews
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I was working at the biggest branch of Standard Chartered Bank, so the rush of the customers was a lot. starting from the morning till the closing time. Considering the client flow in the branch our targets to achieve at daily basis were too high, and we needed to perform our 100% to achieve them. But the team work was there and the managers were helpful so at the end of the day you go come exhausted but satisfied and with completed targets.
It was a great environment to work in a bank like this , with very cooperative colleagues and managers. I learned a lot working in this bank. And i will always be indebted to this company for my overall professional career growth.
excellent pay for freshers
Periodical training has been provided to all employees on a monthly basis, which helps them to develops their skill and knowledge in their job profile. Friendly atmosphere prevails which helps the employees not to feel the work pressure.
Working with SCB is like part of being a family, everybody supports each other. I have learned almost every aspect of a banking operation from working here. Although there will be a little hiccup here and there during the month end due to sales team.
Holidays, 5 day working, Collegues
Increments, Performance appraisal
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Work style is same and monotonous. No growth in the teller section. Zero tolerance in in operations. Co- workers try to work as a team. Liner manager very friendly but strict.
free treats when targets met
a typical day at work selling credits cards as a tellecaller to the customer. ive learnt how to deal & tackle customer & to satisfy them in their needs. management was ok co-workers were good hardest part of the job was to sell our different types of credit cards to the customers & trying to make them understand regarding thier outstanding clearance. ive always loved my job specially when its interacting with customers you learn alot from them.
• As a personal banker, was responsible for handling all retail banking operations across India. • Handling clients on a day to day basis relating to personal banking, processing requests and rectification of discrepancies • Certified in recognition of successful completion of the personal banking training for India contact centre
Working as a Customer Care Associate Job Profile: • Provide first point of contact for customers • Deliver personalized service over the phone and in person • Identify cross selling opportunities while interacting with customers • In depth knowledge of resolving customer issues and finding the best possible service package for them • Brought in fifty clients by applying marketing techniques thereby ensuring that set targets are met 100%