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Tata Teleservices Ltd
4.1 out of 5 stars.
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Tata Teleservices Ltd Employee Reviews for Customer Relations Representative

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3.7
Job Security & Advancement

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Found 9 reviews matching the searchSee all 1,264 reviews
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Nice workplace

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Nice workplace. TATA is leading group and having employee friendly company and also ethical company.Group organizing town hall which all the employees attended and share their feedbacks.
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Productive and Great System

Best team to work ever, learn how to grow in industry, how to manage work and life balance, supportive boss's and team mates.great IT support and management, very responsive.

Pros

Great IT support

Cons

Lack of market strategies
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Good MNC to start with

Best place to learn corporate culture. Customer Relation Management. To use our technical skills Will make you multilingual one of the best company in India

Pros

Good as a corporate

Cons

Human Resource management
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about tata teleservices

i use to sell postpaid connection to the corporate companies
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To provide service assurance to all the clients assigned to me by resolving their problems within SLA's.

 Key responsibility of solving the client problems on high-priority and within SLA’s by co-coordinating with internal technical, non-technical and backend team so as to provide uninterrupted services to the clients.  Handled technical and non-technical cases for the client A/Cs assigned on personal level. Handling of non-technical A/C’s preferred and considerable experience gained in the same.  Escalation Management during SLA Violated escalations for Client Services.
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Promotions of CDMA mobile& prepaid &postpaid conections. bill payment and rechares.

• Store Manager -Customer Service. • Maintaining Daily Operations in the store. • Performed general off duties & administration tasks. • Attending the customer & involved in solving there queries. • Managed the internal & external mail functions. • Auditing of daily cash & bill transaction
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Good in customer handling

Effective in customer handling,solving their problems.helps to improve good communicative skill.very good management and the co-workers were all helpful,loving,caring.sometimes there were very high walk-ins so that it was difficult to handle them with good care.

Pros

friendly co-workers

Cons

pressure from higher officials
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Experience at work place

At my starting day in Tata and I slowely learned the work and set in that placeI learned how to talk with customers and how to convince the customersMy management is good and co-workers are excellentWhen we went to trip for reducing the stress in work
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Pressurized & Fun workplace

Am working in one of the reputed company where we can learn many things and 100% it will be helpful in career.Here we have full pressure work , Impact of customers is very high , a lot more but in this scenario we can learn how the basic process of work has to be done , activeness etc
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Overall rating

4.1

Based on 1,264 reviews
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Ratings by category

3.9Work/Life Balance
3.7Salary/Benefits
3.7Job Security/Advancement
3.8Management
4.0Culture

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