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• Handling customer’s calls and solve their queries. • Entry and Checking the records of Incoming calls ( daily data volumes up to 100% ) • Implementations of rules and regulations & day to day administration in the operations department in the branch. • Handling Queries from Customers and resolve efficiently and effectively. • Preparing MIS including daily status reports, weekly and monthly dashboard etc. • Forms scrutiny to get login. • Daily report on New Business logins. • Updating of Proposal Forms in Talisma./Web form • Doing Entry of CMS (Cash Management Service) cheques in system. • Exposure of various back office operations like Clearing (Outward and Inward), Cash Management Services. • Doing Service Request (SR) within specified TAT & continuous improvement in work processes. • Updation of Bounce Cheques in the system on a daily basis & posted to Risk Team to take steps against non payments Management are very helpful in every perspective. Co-workers are the most helpful in the work. Training Session is the most enjoyable part of the JOB
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