Teleperformance
3.5 out of 5 stars.
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Teleperformance Employee Reviews for Senior Customer Service Representative

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There are managers who help a lot and some just dont care but the environment is pretty chilled so there will be someone who will help you out . Just the pay will be less but incentives plan will help
Pros
Incentives
Cons
Breaks
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Official response from Teleperformance
February 23, 2021
We are glad to know about your positive experience. Wishing you all the best in the future!
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Processing customers banking details UK shift checking PPI towards application tool .managing rotational shifts along various sub process multi process taken
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I have no words to say as this company is my first company and I have grown in this corporate world because they provided me a good stuff and knowledge in time.
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A good place to grow, if that's what you are looking for in a company. A mixture of work and fun is what you are looking for, indeed a good company to have on your resume.
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Good company to begin your BPO career with. this company will let you know how exactly a basic international call centre works. Management is good to work with.
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Teleperformance Global Services Pvt Ltd Working as International BPO for International Clients for all major Travel Services available worldwide. Along with well competitive work culture. And defenetly Good Place to work with.
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Horrible place to work ,lots of politics colleagues working with you try to extract money and kinds in kind from you, The Hr and Management behave very partial and as if they have purchased you, Lots of girls used night jobs there as an excuse to do all wrong business. The culture is so fast there people even take drugs .This is a true fact and no one has the guts to even say it. I will never recommend anyone to work for teleperformance if you want growth peace of mind and a decent living. All Team leaders and management are hand in glove with each other. The worst company I ever worked
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It was okay. It was good to work in Teleperformance. Their management was okay. The work place was quite good. The colleagues were helpful. It was a good company.
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Good company to work with Good Job Work/Life Balance Salary/Benefits Job Security/Advancement Management Job Culture Good opportunities for future life
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i worked as a senior customer care executive in teleperformance company. i reported to the customer care manager in the company. i have more then 1 year experience in teleperformance like my responsibilities are ; Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries, Communicating with customers through various channels.Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support. i face salary and pressure issue only they have to fix it
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Teleperformance is a good out sourced company to work for.Environment is very nice.Good attractive incentives.U get to learn alot from the process.Friendly work environment.
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Good Place to work and also good options with the work environment. Management is bit to difficult to handle but that is still manageable as far as you do your work up to the mark.
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Stress free Casual dress code Cab facility Good working environment They are providing more opportunities etc...........,............. ...............
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No pressure Good management Friendly staff Good environment Worth to work in this company am very much satisfied with my work experience and my collegues
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Amazing work experience Very good experience. Supportive environment. Incentives and bouns was very attractive. Would suggest and recommend to work with a company
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Official response from Teleperformance
October 29, 2019
Thank you for your lovely review. We always make sure to provide employees with a fun and friendly working environment. Thank you for sharing your amazing experience with us. All the best!
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Its a good company to work. The people around you are amazing. The few team leaders care for their team members. They take team members for outings and partying which actually act as a stress buster.
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Official response from Teleperformance
July 29, 2019
Thank you for your amazing feedback about your personal experience with us. It is not easy to provide an excellent service and we would like to thank you for being a part of our amazing team. All the best and have a nice day ahead!
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Friendly place to work management is nice admin are very helpful.system are in workable condition shifts timings are ok security is very strict everything is password protected
Pros
nice big cafeteria
Cons
short hour
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Official response from Teleperformance
July 15, 2019
Thank you for your positive review. We see to it employees are given the support they need to be able to do their jobs properly and effectively. Best regards.
  1. Senior Customer Service Representative