The Emirates Group
4.2 out of 5 stars.
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The Emirates Group Employee Reviews

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India73 reviews

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3.8Work-Life Balance

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Good way to talk

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They are good in behavior. They don't respect to anyone. Good environment. Coperative nature and behavior. Good food and diciplined well mannered. Thank you.
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Exciting place

Too good company to work but biggest problem is you will never be able to work again in any other company as you will always compare with Emirates.Once Emirates is always Emirates staff.
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Insights into The Emirates Group

Based on 22 survey responses
What people like
  • Overall satisfaction
  • Ability to meet personal goals
  • Clear sense of purpose

Basic Call Centre

The scheduling is the worst part of it. Nothing is takes extremely long to make any progress and there's no job security. Otherwise they offer a good base salary if you are starting out.


Base Salary compared to othe bpos. Transport.


Timings. Jon security/advancement.
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Awesum journey

Awesumm journey its very hard to stand 12 hour in front of the machine and work ...and a lot of fun I experienced and I. Met people with different culture ....yuganda people are very friendly and I make friends there one of my friends whose from Nepal.I learn many things and work is workshop very hygiene and eco friendly is so smart and the sitting arrangement in bus is awesumm...and hospital facilities are also very excellent al rashid is very nice...


Outsourcing to


Long hours
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Excellent work culture

Emirates moulds you and catapults you into a Next level career engagement.Excellent work culture , strong brand and ever so helpful colleagues for problem solving
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Fun and target oriented

Good experience as a customer care associate only loop is that they do keep same shift for the week it keep on changing as and when needed during the wek
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Professional and strong service oriented environment to work

Excellent Brand to work with , presently I have been working for last 20 Years with Emirates, only due to personal growth looking for Airport Services Manager position outside Emirates group .


Airlines Tickets
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Good company to work

Good company to work with. *Only rotational shifts is a problem. They give you two week offs . There are enough paid leaves and compensatory offs. Infrastructure is also good.
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Productive and fast paced

Best part of work was it was with Multi cultured organisation. If I get a chance in future I would love to work for EMIRATES again it’s because of work culture and good management, great training and many more reasons.
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excellent experience. New challenges relaxed working environment. Excellent work to pay ratio. Very com.fortable working hours. Very friendly and approachable management
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Part time job required

I am happy to work with Emirates. I an looking around for a part time 3-4 hrs a day Mon-Fri due to my personal requirements. I am thorough with MS office and i posses decision making skills
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Overall good

Its good.. overall its very good.. we can start ever day as fresh and charming. On there i just studyed somany basic related on my jobs. And its build inside me a good work plaxe culture ti make who am i now.
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Corporate culture

Customer service, Airline Ticketing, up selling Passengers, Travel consulting, having staff strength of more than 300. efficient team leads and staff offered free and secured transportation.
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The best airline to work with. The employee gets loads of benefits.

The best airline to work with. The employee gets loads of benefits. Shifts timing may not be comfortable all the times. Leaves depends on the availability of slots. The staff is very helpful.
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As an employee the benefits And the working culture is good.I think I am very comfortable with the assigned task.The employee performance appraisal and recognition is good
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Good experience

It's a good company to work with. Amazing employee benefits like discounted tickets, housing allowance, food coupons, etc... Working environment is good and excellent management crew.
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good company

Emirates group is govt recruitment agency and other compny , and our directors having genuine and good helping nature person. from 2008 to apri 2019 i did good job individually all works , but past six months business is very dull because oil and gas abroad supply agency, so salary will be delay to get, ====================
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Loved Working

Learned a lot. It was like a Institution for me. Made many Friends at work. Enjoyed a lot working with Emirates. Work environment is good. Give free Lunches.


Free Lunches


Hectic Shifts
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Learned a lot from this place regarding ticketing and reservations. I already had worked with Ground Handling Agency and so this area added additional experience to my career.


Back to back calls
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Customer Sales

• Worked as Customer Sales and Service Agent in Mumbai contact centre. • Handling customers with new bookings, amendments, cancellations and refund related queries. • Ensure the highest standard of customer service is provided to customers, provide them with details on tariff fares and actively issue online tickets and sell related products. • Provide the highest level of service in order to sell airline tickets and services and to assist customers with managing their travel plans. • Issue tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. • Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. • Actively enhance company revenue earnings by providing options to customer on all products and services such as Skywards membership, Stopovers, hotel bookings and upgraded fares. • Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring success as a market leading airline. • Ensure that all necessary ticket related documentation is filed; time tables updated, brochures, sale and promotional material is properly displayed on individual counters providing various options to the customer which will assist in increasing sales. • Achieving sales target set by the organization. • Reporting daily sales report to manager. • Rewarded as - 


Meal Vouchers


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nice place to work

nice place to work, good for work life balance and other benefits. there are good opportunities for anyone to grow in the company. Headquarter in dubai.
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Overall rating

Based on 2,558 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Salary/Benefits
3.8 out of 5 stars for Job security/advancement
3.6 out of 5 stars for Management
3.9 out of 5 stars for Culture

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