The Emirates Group
4.2 out of 5 stars.
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The Emirates Group Employee Reviews

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Location
India75 reviews

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3.8Work-Life Balance

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Found 75 reviews matching the searchSee all 2,369 reviews

The Emirates Group insights

Based on 10 survey responses
What people like
  • Supportive environment
  • Overall satisfaction
  • General feeling of work happiness

Awesum journey

Indeed Featured review

The most useful review selected by Indeed
Awesumm journey its very hard to stand 12 hour in front of the machine and work ...and a lot of fun I experienced and I. Met people with different culture ....yuganda people are very friendly and I make friends there one of my friends whose from Nepal.I learn many things and work is workshop very hygiene and eco friendly environment..city is so smart and the sitting arrangement in bus is awesumm...and hospital facilities are also very excellent al rashid ...hospital is very nice...

Pros

Outsourcing to

Cons

Long hours
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Basic Call Centre

The scheduling is the worst part of it. Nothing is fixed.it takes extremely long to make any progress and there's no job security. Otherwise they offer a good base salary if you are starting out.

Pros

Base Salary compared to othe bpos. Transport.

Cons

Timings. Jon security/advancement.
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Excellent work culture

Emirates moulds you and catapults you into a Next level career engagement.Excellent work culture , strong brand and ever so helpful colleagues for problem solving
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Fun and target oriented

Good experience as a customer care associate only loop is that they do keep same shift for the week it keep on changing as and when needed during the wek
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Professional and strong service oriented environment to work

Excellent Brand to work with , presently I have been working for last 20 Years with Emirates, only due to personal growth looking for Airport Services Manager position outside Emirates group .

Pros

Airlines Tickets
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Productive, collaborative environment and there is always an opportunity to advance and enhance oneself

Emirates Airlines is a reputable company that everyone dream about working for. when i came here in UAE in 2007, it was my dream and goal to join the Cabin Crew team. 11 years later i got an opportunity to be part of their team and i took it. Even though it's an HR admin job, i feel the same way and i was very happy joining the company. Our department responsibility is to make sure that the entire workforce of EK and their families benefits are being taken care of. UAE residence permits, tickets, discounts, insurance, etc. Workplace, culture, routines, promotions, opportunities and recognitions are well in-placed and well managed by the management team. I could not say more and i enjoy everything about it.
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Good company to work

Good company to work with. *Only rotational shifts is a problem. They give you two week offs . There are enough paid leaves and compensatory offs. Infrastructure is also good.
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Productive and fast paced

Best part of work was it was with Multi cultured organisation. If I get a chance in future I would love to work for EMIRATES again it’s because of work culture and good management, great training and many more reasons.
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excellent

excellent experience. New challenges relaxed working environment. Excellent work to pay ratio. Very com.fortable working hours. Very friendly and approachable management
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Part time job required

I am happy to work with Emirates. I an looking around for a part time 3-4 hrs a day Mon-Fri due to my personal requirements. I am thorough with MS office and i posses decision making skills
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Overall good

Its good.. overall its very good.. we can start ever day as fresh and charming. On there i just studyed somany basic related on my jobs. And its build inside me a good work plaxe culture ti make who am i now.
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Corporate culture

Customer service, Airline Ticketing, up selling Passengers, Travel consulting, having staff strength of more than 300. efficient team leads and staff offered free and secured transportation.
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The best airline to work with. The employee gets loads of benefits.

The best airline to work with. The employee gets loads of benefits. Shifts timing may not be comfortable all the times. Leaves depends on the availability of slots. The staff is very helpful.
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Productive

As an employee the benefits And the working culture is good.I think I am very comfortable with the assigned task.The employee performance appraisal and recognition is good
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Good experience

It's a good company to work with. Amazing employee benefits like discounted tickets, housing allowance, food coupons, etc... Working environment is good and excellent management crew.
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good company

Emirates group is govt recruitment agency and other compny , and our directors having genuine and good helping nature person. from 2008 to apri 2019 i did good job individually all works , but past six months business is very dull because oil and gas abroad supply agency, so salary will be delay to get, ====================
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Loved Working

Learned a lot. It was like a Institution for me. Made many Friends at work. Enjoyed a lot working with Emirates. Work environment is good. Give free Lunches.

Pros

Free Lunches

Cons

Hectic Shifts
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Good

Learned a lot from this place regarding ticketing and reservations. I already had worked with Ground Handling Agency and so this area added additional experience to my career.

Cons

Back to back calls
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Customer Sales

• Worked as Customer Sales and Service Agent in Mumbai contact centre. • Handling customers with new bookings, amendments, cancellations and refund related queries. • Ensure the highest standard of customer service is provided to customers, provide them with details on tariff fares and actively issue online tickets and sell related products. • Provide the highest level of service in order to sell airline tickets and services and to assist customers with managing their travel plans. • Issue tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. • Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. • Actively enhance company revenue earnings by providing options to customer on all products and services such as Skywards membership, Stopovers, hotel bookings and upgraded fares. • Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring success as a market leading airline. • Ensure that all necessary ticket related documentation is filed; time tables updated, brochures, sale and promotional material is properly displayed on individual counters providing various options to the customer which will assist in increasing sales. • Achieving sales target set by the organization. • Reporting daily sales report to manager. • Rewarded as - 

Pros

Meal Vouchers

Cons

No
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nice place to work

nice place to work, good for work life balance and other benefits. there are good opportunities for anyone to grow in the company. Headquarter in dubai.
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Well maintained workplace environment

Ensure the highest standard of customer service is provided to customers, provide them with details on tariff fares and actively issue online tickets and sell related products. Issue tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. Actively enhance revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring success as a market leading airline. Most enjoyable part was meeting people of various cultures and being a part of them.

Pros

Free tickets and Incentives

Cons

Limited leaves
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Overall rating

Based on 2,369 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Salary/Benefits
3.9 out of 5 stars for Job Security/Advancement
3.6 out of 5 stars for Management
3.9 out of 5 stars for Culture

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