WNS Global Services
3.7 out of 5 stars.
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WNS Global Services Employee Review

customer complaints

4.0
Job Work/Life Balance
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Management
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May 23, 2019
To handle complaints of customers & communicate with them on emails . To categorise the received letters of customers based on the nature of complaint . To respond accurately & actively to customers for their complaints. To handle cancellations & rebooking of tickets for customers. To do follow ups on refunds with billing dept.
Ratings by category
4.0Work/Life Balance
2.0Salary/Benefits
3.0Job Security/Advancement
4.0Management
4.0Culture
Pros
free goodies
Cons
less salary
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Similar reviews
5.0
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April 28, 2021
Same role
Customer Service Executive (Former Employee) - Pune, Maharashtra
Excellent Very good managment prayers room every thing is good people are Professional clean cafedarea good opportunity to work grow and good good good good .
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5.0
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April 11, 2020
Same role
Customer Service Associate (CSA) (Former Employee) - Shivajinagar, Pune, Maharashtra
I call it has my second home. Great experience. Was well groomed working with best supportive team. WNS has taught me a lot in terms of how to balance my work and life. Gives ability to create an opportunity to explore your talent.
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4.0
Job Work/Life Balance
Salary/Benefits
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Management
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April 3, 2021
Same location
Assistant Manager- Admin and Facilities , Vendor management (Former Employee) - Mumbai, Maharashtra
One of the most Respectable and oldest BPO in India.Management is always approachable, however you need to follow protocol.You get to learn a lot. Good experience.
Pros
Good management
Cons
Rotational shifts
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