WNS Global Services
3.7 out of 5 stars.
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WNS Global Services Employee Reviews in Mumbai, Maharashtra

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One of the most Respectable and oldest BPO in India.Management is always approachable, however you need to follow protocol.You get to learn a lot. Good experience.
Pros
Good management
Cons
Rotational shifts
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Excellent job experience, team management is good, quick learning environment, good people to work with, job satisfaction, very good leave policy, and transport facility also good.
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Good place to work with good people culture Opportunities for growth and learning People friendly policies and competitive working environment Industry standard compensation and career path
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Good place to work. Great work learning , team culture and environment needs to improve. Learnt a lot on the job as well as dealing with the management. However, the team environment was not always conducive and did pose as a threat to the stability and productivity levels of the team.
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you really should not be asking me about this company anymore. i am writing this just to fill up the 150 characters. i left company more than 10 years back now lots must have changed it was always a good company.
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Send email to customer related to their queries and complaint related to the product of thirdparty. Prepare report in Excel of team , eg Performance report
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A fun place to work as it offers many opportunities for learning and growth personally and professionally. The flexible work timings is a cherry on the cake.
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To handle complaints of customers & communicate with them on emails . To categorise the received letters of customers based on the nature of complaint . To respond accurately & actively to customers for their complaints. To handle cancellations & rebooking of tickets for customers. To do follow ups on refunds with billing dept.
Pros
free goodies
Cons
less salary
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Though, it is a BPO but they are the leader in their industry and they provide good working environment and culture to their employees. They provide opportunity to their IT employees to explore wide variety of domains with their multiple in house developed applications.
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Well Organized HR Support, Process Oriented, Skilled Staff, Collaborative Culture, Full of Learning Opportunities and Developing Opportunities in general.
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Chilled workplace along with fun activites About airlines services and how they operate Did not get enough exposure to understand management Pleasant workplace Lack of growth to resolve queries
Pros
Mixture of both work and fun and other activities
Cons
Growth limitation
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It was a good company to work with , Managers were helpful, colleagues were supportive, had a very productive time learning about Amazon's CRM and other internal tools.
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This was my first job and i managed to learn a lot, not just from the processes i've worked with but also with all the great leaders on whom my leadership style is set up
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Did not have a great experience working here Double faced management Good leave policy Flexible work timings and work from home option Low pay for freshers
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It was on one of the wonderful experience working for WNS, a part of Godrej because i worked for the Airlines Administration Dept. I got a proud chance to be a part of 700 airlines all across the globe. The management had its procedures and policies to follow where the work Rewards, Celebrations and get-to-gathers were organised on a timely basis. Work pressure is always there so that was completely fine as we were being paid to handle it well. Making airlines -hotel - car reservations was the most enjoyable part of the job as we got a chance to see the beautiful world online .
Pros
Free meals and transport
Cons
Strict work
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Opportunities to showcase your talent..It is a great place to work and is a life changing opportunity for people who would like to achieve a great career.
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A typical day would start with a review meeting and planning for the week ahead. What I learnt was handling cross location leadership, virtual team management The hardest part of the job is lack of vision. We as a company was always catching upto what Genpact or others would be doing The team and work culture.
Pros
Work life balance
Cons
Lack of innovation
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I have learn many things in this organisation from drafting email to talking to client over call. Also had hands on experience on SAP Jupiter. Gave me confidence in speaking.
Pros
No as such
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Need lots of change eg transport also canteen need to change and computers and aiwa are to change and more of games and activities also time for breaks and lunch not educate
Pros
No
Cons
Yes
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Do not give breaks on time, rosters for overtime without the concern of the employees. Management is good takes action if required about any concern of the employee
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Making trackers to monitor the scores given by the passengers to associates working in WNS. Making sure the Quality guidelines are met for my team and my on a regular and consistent basis.
Pros
free transportation
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