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WNS Global Services
3.7 out of 5 stars.
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WNS Global Services Employee Reviews in Durban, KwaZulu-Natal

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3.6
Work-Life Balance

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Peaceful and fun working place. Not a toxic working environment

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My experience in working there was fun worked in peace. Not a toxic working environment. You get recognized when you are hard working (Reward). But the only thing I didn't like the working hours when they tell us to work Saturdays and Sundays normal hours.

Pros

No free lunch

Cons

Long hours on unacceptable days
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Fun place 😝 very accommodating and would really like to work there again but different mananger

Campaign management very awful they don't care about workers and their personal lives I spent 2mths in hospital first day I came back was fired and they were supposed to pay me for my leaves and for the month they said I will not get that money

Pros

Nothing

Cons

Everything
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Stressful environment

Never wish for any of close friends or family members to work at wns global services that not a good company to work for ,they don't pay public holiday ,no benefits, management is micro managed ,no study leave , everyone in leadership is against agents , no coffee no WiFi that a no good company from me come that all I can say.they always tell employee about india

Cons

Long hours, working on public holiday
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It was productive and a fun working environment

Ir was fun working at WNS with the other employees making things easier for everyone they worked with they make u feel at home they are very fun they like playing around and they work hard

Pros

Non

Cons

14:00pm to 11:pm
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Good environment

It was a very mindful place, where I learnt different things almost everyday. The management was good. It was a happy place to be. The understanding of different cultures. As I was working for business department I've learnt to be professional to all my customers and to meet there needs, and reach my target.

Pros

The team leaders where very helpful.

Cons

Non
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Productive and a stable working environment

I Enjoyed Working At Wns A Lot Pity That I Left Earlier Than I Thought Due To Silliness And My Stupidity. However They Have Such A Small Canteen Which Hardly Accommodates All The Wns Employees.

Cons

Small Canteen😢
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It a good company to gain experience

Wns global services is a very relaxed company for a sales company they do not pressure you that much, i gained a lot of experience working for them , thou they management is bad sometimes becoau

Pros

You fire yourself there, they have job guarantee

Cons

They didn't want pay my money when i resigned i had to fight them for my own money
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No commission

Since September 2019 we are not getting commission they give amounts that they assume we qualify for Keep telling us to work and meet target but commission month end is nowhere to be found
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Good

It's a good and survivable invironment. If you have been around a few call centres , they will give you a much working environment. Equipment for work is always on point. It's a very good place to work in. Very little or no growth potential
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Excellent

I have really enjoyed my experience at WNS Global services. The company has offered growth opportunities. Tasks to learn more daily. I have been at WNS for over 3 years their rewards and recognition is really admirable. The links

Pros

Learn new things everyday

Cons

Alot of stress in the environment.
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very fun, growth, productivity

Working at WNS Durban was very fun, i loved the environment i was working in it was very relaxed in terms of dress code and sitting arrangement it made it more comfortable for me... which also made it easier for me to grow as an individual and within the business
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Management of this company suck. They do not listen to any of the staff concerns

One is expected to work like a machinr. Managment doea not sympatise with staff. We know the cusyomer comes first but no matter how hard you try to speak to a difficult customer at the end of the day you are the one who will sign a warning. Management always rules youas being wrong

Pros

Na

Cons

Na
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stressful workplace

i hate working here, im only still working here because i have responsibilities and i have not had the luck to find a better job. I respect my job but this company is the worst

Pros

security

Cons

long hours
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Environment

The environment was really nice and relaxed. I loved working there very much, the only issue I had was with the salary. The hours worked vs salary didn’t make any sense, so I had to leave.
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Feedback

I enjoyed the training while i was still in training their work environment is perfect but the management there was bad at that time thats why i decided to go
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Management

Supervisors are the best, outbound and inbound managers are the best. It's only the head of department that doesn't care about, makes changes that affect people's pockets badly. Overall the environment is good..no swearing or belittling of agents
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annual leave not available as suppose on the business act.

For a person who just started a first job yes they can work there and gain experience. Being an agent is what one is going to be till you resign as there is np growth.
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None productive environment

Without being negative. But this was not the best experience for me. I would not recommend the company to anyone. The work culture was nothing I expected ever and no growth or even a distinguished path for growth. Zero progfessiEmployeestuck
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Was fun

It was a good place to work at until they have brought in new management, that is actually doing more harm than good the management are incompetent and have no idea what they doing.

Pros

None

Cons

Unfair towards the employee
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Great place to work

I have worked at Wns Global services from October 2015 till May 2018 I was one of the first team leaders employed for the Telkom campaign which started with 30 employees in the fulfillment campaign and grew to 250 + employees, my time there was eventful fun and full of learning I grew as a leader not only in my work life but my personal life as well .During my time WNS I was given various tasks to which I excelled in turn highlighting me as on of the top performers .I was also involved in culture fitting many new employees joining the business getting them ready to succeed in our thriving call center .I also spear headed a lot of our theme days and special events assisting in coordinating and ensuring its success ,all the accolades that I achieved was only possible due to the great team that I was part of and the various teams managed

Pros

People, hours and canteen

Cons

Non
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Fun is less and productivity is also less

Awesome place to be but the work that is assigned to me is not my field Sales (insurance) so for that me that not my field because im working on not being moved on to PIP

Pros

Na

Cons

Na
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Overall rating

3.7

Based on 2,623 reviews
5
715
4
885
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171
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165

Ratings by category

3.6Work/Life Balance
3.1Salary/Benefits
3.5Job Security/Advancement
3.3Management
3.6Culture

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