3.6 out of 5 stars.
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WNS Global Services Employee Reviews for Customer Service Representative

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Customer Service Representative127 reviews
India127 reviews

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3.6Work-Life Balance

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Found 127 reviews matching the searchSee all 2,831 reviews

Productive and friendly

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Nice workplace. Best transport service. Company take care of women empoyee security at top level. Best work place within company depend on performance best we can earn.
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Good quality learnings & discipline

I enjoyed working. Good management. Good hr. Takes care of employees & good work culture. Work life balance is maintained. Salary & incentives are credited on time.
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a very good place to work

a very good place to work for a beginner . The salary is as expected to the indian economy and living standard. management always deems to be friendly to you only if you do the same. :)


work place peace


Very bad food in cafeteria
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Better work place

With wns, one can always be sure to.growIt was a wonderful experience! Learning all sub processes & working non stop with a competitive spirit It was always a satisfaction
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With good environment and people you grow fast

It was a great experience working in wns, Mumbai .The work and people environment was really awesome. If you are confident and eager to rise up in career, you will definitely get a chance. I had to leave due to me personal matters. But would always love to join again


Good n happy environment


Low salary
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Insights into WNS Global Services

Based on 157 survey responses
What people like
  • Ability to learn new things
  • Inclusive work environment
  • Ability to meet personal goals
Areas for improvement
  • Fair pay for job
  • Time and location flexibility

Productive and good place to be

Highly recommended.the work ambience is amazing and at time the working hours are flexible if any emergency crops up ..it’s a good friendly place to work and grow together
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A good place to work. Good staff

People are friendly . Helpful in any query . Team leaders and staff are helpful . Proper Distribution of work . Management is good. workplace environment is good.


Food allowance
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Excellent amazing job place

Excellent Very good managment prayers room every thing is good people are Professional clean cafedarea good opportunity to work grow and good good good good .
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Excellent place to work

I call it has my second home. Great experience. Was well groomed working with best supportive team. WNS has taught me a lot in terms of how to balance my work and life. Gives ability to create an opportunity to explore your talent.
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Competition and productive

Management is very helpful and work environment is very nice. Learned new challenges with innovative way. Workculture s supportive and helpful. Even on hardest time we stretch our shift and get paid for overtime.


important training on free cost and timing also good


sometime long hours.
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Organisation is good but the management depend upon process. They pay less as compare to today living. Freshers can learn the process and experience the MNC culture for future growth.
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Enjoyed working

Enjoyed working at WNS Global Services, learned a lot, work atmosphere is very good, many helpful workshops, proper training provided. Never faced any problems with salary. Would highly recommend WNS Global Services.
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Fun and Relaxed Workplace

The workplace culture is very relaxed and fun to work at. I would recommend everyone to grab the opportunity to work at this company without thinking twice.
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Fun Friday

Good atmosphere, nothing great to do. Not much things to learn. Management is good so far. Will get a leave during festival season. Having roationl shift is disadvantage. You have to work according.
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Good and best

Every company is good , but what makes a place to work is the people and the peer around us. So, the management is awesome , the AM who is promoted to DM ,due to his hard work and his behaviour with the employees felt like a friend rather than a boss , no targets , just doing the work, coming on time , and spending the life at a awesome place .I really admired my AM, he is the soul reason I am liking the BPO indusrty ,being from an engineering field .


Vouchers, outings, parties, and good food .


Location, and no update in the softwares .
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Team Spirit

Great team and team leaders to help and support you for any situation. Supportive if you are a fresher or an experienced person. Work with fun and friendly environment.
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customer complaints

To handle complaints of customers & communicate with them on emails . To categorise the received letters of customers based on the nature of complaint . To respond accurately & actively to customers for their complaints. To handle cancellations & rebooking of tickets for customers. To do follow ups on refunds with billing dept.


free goodies


less salary
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Good and fun place of work

The work environment was very fast paced and got the chance of speaking to many people with lot different requests and finding solutions for their problems.
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Fun place to work

This was my first job and i managed to learn a lot, not just from the processes i've worked with but also with all the great leaders on whom my leadership style is set up
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Friendly Environment

Good place to work as the environment is friendly and people are approachable. Learnt many new things while working here. Workplace is really nice, less pressure. Overall a good experience.
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Productive but boring

Do not give breaks on time, rosters for overtime without the concern of the employees. Management is good takes action if required about any concern of the employee
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Customer Service Representative at WNS Global Services

Estimated salary
₹ 20,113 per month

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Overall rating

Based on 2,831 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture

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