WNS Global Services Employee Reviews for Customer Service Representative
Customer Service Representative144 reviews
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Management is very helpful and work environment is very nice. Learned new challenges with innovative way. Workculture s supportive and helpful. Even on hardest time we stretch our shift and get paid for overtime.
important training on free cost and timing also good
sometime long hours.
Every company is good , but what makes a place to work is the people and the peer around us. So, the management is awesome , the AM who is promoted to DM ,due to his hard work and his behaviour with the employees felt like a friend rather than a boss , no targets , just doing the work, coming on time , and spending the life at a awesome place .I really admired my AM, he is the soul reason I am liking the BPO indusrty ,being from an engineering field .
Vouchers, outings, parties, and good food .
Location, and no update in the softwares .
To handle complaints of customers & communicate with them on emails . To categorise the received letters of customers based on the nature of complaint . To respond accurately & actively to customers for their complaints. To handle cancellations & rebooking of tickets for customers. To do follow ups on refunds with billing dept.
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Working with WNS Global services was a wonderful experience. It groomed me as a true customer service professional and discovering my strengths and overcoming my weaknesses.
Energetic working environment
Everything was good except the overtime