WNS Global Services
3.7 out of 5 stars.
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WNS Global Services Pay & Benefits reviews: Customer Service Representative

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3.6Work-Life Balance
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customer complaints

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To handle complaints of customers & communicate with them on emails . To categorise the received letters of customers based on the nature of complaint . To respond accurately & actively to customers for their complaints. To handle cancellations & rebooking of tickets for customers. To do follow ups on refunds with billing dept.

Pros

free goodies

Cons

less salary
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With good environment and people you grow fast

It was a great experience working in wns, Mumbai .The work and people environment was really awesome. If you are confident and eager to rise up in career, you will definitely get a chance. I had to leave due to me personal matters. But would always love to join again

Pros

Good n happy environment

Cons

Low salary
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Competition and productive

Management is very helpful and work environment is very nice. Learned new challenges with innovative way. Workculture s supportive and helpful. Even on hardest time we stretch our shift and get paid for overtime.

Pros

important training on free cost and timing also good

Cons

sometime long hours.
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Enjoyed working

Enjoyed working at WNS Global Services, learned a lot, work atmosphere is very good, many helpful workshops, proper training provided. Never faced any problems with salary. Would highly recommend WNS Global Services.
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Productive but boring

Do not give breaks on time, rosters for overtime without the concern of the employees. Management is good takes action if required about any concern of the employee
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Fun workplace

Awesome work place. Management is good. Shift times are good, free transports and lunch coupes provided. Overall the atmosphere is good. Nice work place.

Pros

Free transports

Cons

No cons
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customer Service Associate

Booking travels for Privileged Amex customer. Got to know the different places on the world map. Got an opportunity to communicate with the people all over the world.

Pros

lunch, transport, flight allowances, overtime
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it had everything in it

its was the best place to work ,food people r and r awards lots to learn good company policy ,annual awards night fun place to work ,pay was good too .

Pros

free lunch

Cons

health care
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good organisation to work with

The company provided good facilities and transport. salary paid on time and leaves transparency with the management and job. good growth opportunities
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A good place to work, good management and fun environment.

- It was fun working at WNS - Learned about British Culture and how the airline industry works especially, the baggage and the service department. - Management is good. - Workplace culture was Helpful, understanding and fun. - hardest part of the job, maybe promotions as is takes a long time and procedure. And Salary - Enjoyable part of the job was less working hours, just 06 hrs and 40 mins.

Pros

less working hours

Cons

very less salary
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Just an average bpo

It was good till the new salary rules and training methods came into picture.. The management is biased and the work atmosphere took hits due to it. No scope of progress even after 3-4 years of good and great performances..
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Disciplined and Organised work place

Great opportunities to learn, very well established practices in BPO market Low morale and low level employees due to less salary. Growth opportunities are very less

Pros

Learning opportunities

Cons

Low salary
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The first job in my life

Worked in every department of the particular airline. Use to get incentive every month and maintained the quality of work which was required. Had been to uk for training in uk with a team of 12.

Pros

Free tea

Cons

1 Hour break and mediclaim
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Good place to work, except the pay.

Good place to work except the pay which was very low expected to the work done. Management could have been better and the pay structure needs to be increased and developed.

Pros

Lot of facilities

Cons

Less pay
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Good and friendly environment

Good and friendly environment Had small processes so had an opportunity to work on many processes which made me have a vast knowledge on the floor . Good Job Benefits like incentives

Pros

Subsidised Cafeteria and pick drop facilities

Cons

Long Hours and weekend working
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Fun to work at wns

Good place to work But just need to little employee centric and revise salary for previous employees.. Had fun working with WNS.. Always use to recognised for my work.

Pros

Breaks

Cons

Monotonous work
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Nice and Happy workplace

Nice and Happy workplace. Very helpful and Good Management and senior staff. Lovely and Enjoying working atmosphere. Extra Benefits. Fully Freedom of speech and work.

Pros

Csa
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Nice process

TL and manager and everyone at the place were very nice and there was no problem with the place the only thing which was not good about that place was we may not use to get breaks on time

Pros

Free coffee

Cons

9 hours of shift
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Workflow and fun

This company is good bt when the company reemberssed so they have to provide us salary for 1mnth exrtra or else they have to provide us the job in the same Field

Pros

Free launches

Cons

Long hour
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WNS review

Work on Saturday but dont expect pay...No good leave phislosphy...no proper pay...not a good atmosphere to work in...

Pros

Nothing

Cons

Everything
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Good company

Salary is not too good however if you are looking for a suitable job with fix shift and fix offs then its the best. growth opportunities are very rare.

Pros

fix shift and fix off

Cons

no growth
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Overall rating

3.7

Based on 2,649 reviews
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Ratings by category

3.6Work/Life Balance
3.1Salary/Benefits
3.5Job Security/Advancement
3.3Management
3.6Culture

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