WNS Global Services Employee Reviews for Customer Service Representative
Customer Service Representative145 reviews
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Working with WNS Global services was a wonderful experience. It groomed me as a true customer service professional and discovering my strengths and overcoming my weaknesses.
Energetic working environment
Everything was good except the overtime
great team, long hours of work, been a part of management team in the absence of manager, team building with often get together's. different shifts including night shifts,
good team outings every week
long hours with different shifts
• Facilitation in Ticketing, Queue & Schedule Change of Tickets for Travelocity, AMEX (American Express), Yahoo Travels on SABRE. • Analyze of Reservation Queue’s to remove unwanted bookings. • Handle International inbound calls to resolve client’s enquiries regarding their flight bookings.
Enjoyable Nice learning experience Worked as customer service Associate in fare audit department(Scandinavian Airlines Systems SAS) Raising Agent Debit memo and accounting for the same Checking the rules of the farebasis from CRS system i e Amadeus If there is any rule violated then we bill the agent like if there is apex violation then we bill for apex
Daytime shift, Bus service for employees
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Management and staffs are nice. Lot of improvement in my language also there. Very helpful to work there.It was difference expenrience as customer ser
Management and staffs are nice. Lot of improvement in my language also there. Very helpful to work there.It was difference expenrience as customer service associate, I got chance to work with some foreign employees also
yes lunch are free
- It was fun working at WNS - Learned about British Culture and how the airline industry works especially, the baggage and the service department. - Management is good. - Workplace culture was Helpful, understanding and fun. - hardest part of the job, maybe promotions as is takes a long time and procedure. And Salary - Enjoyable part of the job was less working hours, just 06 hrs and 40 mins.
less working hours
very less salary
nice place to work with new system & desktop. great knowledge shared by the trainer's. as fresher got good support to advance my knowledge in ticketing & resverations. it was tough at start stage got easier as days progressed. entire management with support make it easier & comprehensive to work & more enjoyable by sharing vouchers & commission for good scores.