WNS Global Services
3.7 out of 5 stars.
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WNS Global Services Employee Reviews for Customer Service Representative

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Organisation is good but the management depend upon process. They pay less as compare to today living. Freshers can learn the process and experience the MNC culture for future growth.
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Working with WNS Global services was a wonderful experience. It groomed me as a true customer service professional and discovering my strengths and overcoming my weaknesses.
Pros
Energetic working environment
Cons
Everything was good except the overtime
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great team, long hours of work, been a part of management team in the absence of manager, team building with often get together's. different shifts including night shifts,
Pros
good team outings every week
Cons
long hours with different shifts
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I have worked for only 6 months here but not much but yes the workplace was very nice and i got to know alot of the company and various projects we used to have...
Pros
No
Cons
No
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Booking travels for Privileged Amex customer. Got to know the different places on the world map. Got an opportunity to communicate with the people all over the world.
Pros
lunch, transport, flight allowances, overtime
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its was the best place to work ,food people r and r awards lots to learn good company policy ,annual awards night fun place to work ,pay was good too .
Pros
free lunch
Cons
health care
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Loved working in WNS... process helped to know many new things. Management was nice to work with,did many fun activities while working..................
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• Facilitation in Ticketing, Queue & Schedule Change of Tickets for Travelocity, AMEX (American Express), Yahoo Travels on SABRE. • Analyze of Reservation Queue’s to remove unwanted bookings. • Handle International inbound calls to resolve client’s enquiries regarding their flight bookings.
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Enjoyable Nice learning experience Worked as customer service Associate in fare audit department(Scandinavian Airlines Systems SAS) Raising Agent Debit memo and accounting for the same Checking the rules of the farebasis from CRS system i e Amadeus If there is any rule violated then we bill the agent like if there is apex violation then we bill for apex
Pros
Daytime shift, Bus service for employees
Cons
Healthcare insurance
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get many friends learn to speak different languages management is good workplace feels like home at night shifts enjoy lot with friends birthdays and many more
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Management and staffs are nice. Lot of improvement in my language also there. Very helpful to work there.It was difference expenrience as customer service associate, I got chance to work with some foreign employees also
Pros
yes lunch are free
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There is job security, they pay on time to their employees. It is a good place to learn new things, especially for freshers and the management is really good.
Pros
No comments
Cons
No comments
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The company provided good facilities and transport. salary paid on time and leaves transparency with the management and job. good growth opportunities
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- It was fun working at WNS - Learned about British Culture and how the airline industry works especially, the baggage and the service department. - Management is good. - Workplace culture was Helpful, understanding and fun. - hardest part of the job, maybe promotions as is takes a long time and procedure. And Salary - Enjoyable part of the job was less working hours, just 06 hrs and 40 mins.
Pros
less working hours
Cons
very less salary
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everyday learning from work. very professional airline experience. everyday new updates was given to our team member so that v gv right information to customers.
Pros
free lunch
Cons
insurance included
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Working over here is really a good experience all the people are nice and even the seniors also but the management is quite not up to the mark but overall its good
Pros
weekoffs
Cons
overtime
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nice place to work with new system & desktop. great knowledge shared by the trainer's. as fresher got good support to advance my knowledge in ticketing & resverations. it was tough at start stage got easier as days progressed. entire management with support make it easier & comprehensive to work & more enjoyable by sharing vouchers & commission for good scores.
Pros
vouchers
Cons
overtime
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t is a growing company so it was fun to be a part of it. Had great learning process. Enjoyed day to day challenges. Great place for females to work as they get their due respect.
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It was good till the new salary rules and training methods came into picture.. The management is biased and the work atmosphere took hits due to it. No scope of progress even after 3-4 years of good and great performances..
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WNS was my first BPO experience. Got to learn how to communicate on calls to customers and also how to upsell. Hardest part was getting abusive customers. Most enjoyable part was building rapport with the customer.
Pros
Table tennis table
Cons
Shift timings
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Great opportunities to learn, very well established practices in BPO market Low morale and low level employees due to less salary. Growth opportunities are very less
Pros
Learning opportunities
Cons
Low salary
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  1. Customer Service Representative