WNS Global Services
3.7 out of 5 stars.
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WNS Global Services Employee Reviews for Senior Associate

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Very difficult to survive in such a negative environment which few processes at wns give to employees. I would definitely not recommend folks to join wns if they get an offer letter from CPS process.
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Stressfull.team leaders are not willing to help must seek help from other department's if you do not understand something.Team leaders always shouting making you feel less of a person.Terrible place to work at would not reccomend anyone.
Pros
None
Cons
Unfriendly environment
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Worst place to work with. It is not at all employee friendly. Managers are very rude and need just servile guys. Processes get rammed down very frequently. Employee abscond this company. Once you joi you will regret your decision.
Pros
Nice location
Cons
Long hours, no compensation, poor transport, poor culture, immature Managers
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There is a high volume of work and hours are very long, its very exhausting and depressing. There is no compassion and spirit of UBUNTU. However it is great place to start, I acquired alot of skills.
Pros
Youth Empoyment
Cons
Long hours and exploitation
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For a person seeking experience i would recommend not for a person who is already working or has gained experience you learn new staff on a day to day basis which is good some of the mentors are not willing to assist it's sad
Cons
Very long hours short lunch 30 minutes
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Training provided at the company was excellent, only problem is that they promise growth when they know they have selected their favorites already hence the reason why i left.
Pros
Training
Cons
No growth
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Training was ok until you hit the floor and they expect you to work in SAP without any actual training.When you ask for help you have to wait extremely long and sit there like a headless chicken making ridiculous small talk with a customer
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at this place performance doesn't matter who you know matters more and it's sad that this is case of most work places. hard work in this place keeps most people in the same position for years because this job is not for anyone its difficult to do this job most days and with a job that comes with this high level of stress its not a good thing to still have unfairness because that's the kinda thing that creates a " i don't give s!!t" attitude amongst the staff and if things continue like this i don't think this campaign is gonna last much longer they are damaging their own campaign without realizing it its so sad
Pros
none
Cons
30 min lunch horrible management
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Wns was a very fast paced working experience and they always found new ways of improving customer experience.we were also constantly trained in other fields such as smart technical support and we were taught to put ourselves in the customers shoes which helped greatly in giving great customer service
Pros
Uncapped commission
Cons
Change in time
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Typical day at work was stressful everyday. I learned to multi task and work under pressure. Honestly great place to start but gets very depressing .
Pros
Great working hours
Cons
The rest terrible
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This was my first job. And I was not aware about WNS when I called my friend I informed him that I got job offer letter, then he asked about company name and I was like something like WNS company. His reaction was like dude you got offer letter and you are going to work with WNS company and it's a MNC company. One of the leading BPO industry. Then I came to know about WNS. Yes it was a good experience with WNS
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I love working at WNS even though work can be overwhelming but with positive colleagues and managers that support you throughout makes it an enjoyable experience
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According to me, WNS is not compliant more especially when it comes to labor laws and processes. Secondly, when it comes to meeting service level agreements with its clients, the internal processes are manipulated by employees, such that a true reflection of customer ratings is blurred. I prefer to work for companies that are transparent and live up to their values and brand.
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Good Management company.No salary issue, good environment. i worked on British Airways IAG cargo process.good behavior with staff. helping a new staff in working
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WNS is a multicultural company that strives for excellence in everything they do, they assist their employees wherever and however possible in terms of training, off days, pay advances etc.
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I was working with wns for 6 months but they are not trained me on all the line of business. Peoples are freindly. Manager talk to us politely and his behaviour was good toward ua.
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Some processes are good some are bad. Everyone has a different experience. They have work work life balance but they don't give good appraisals or year end bonuses. They only believe in cost cutting.
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The atmosphere in my process Was friendly motivational.. Management Is really very helpful in every situation whether officially or out of office Good Trainers
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It was great working here. My Assistant Manager was very helpful. Training was very good. Trainer really helped us understand the application and learn them before hitting the floor.
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To deal with problems on customer having their flights cancelled,learn and how to handle customers problems and typical day at work,was when getting a satisfied customer
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Learned to handle team and managing team,. Learned Operations management, do quality checks and process training new joinees. Given the liberty of handling the team.
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