WNS Global Services
3.7 out of 5 stars.
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WNS Global Services Employee Reviews for Senior Customer Service Representative

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i started my career with WNS. Being a fresher it was a nice experience to learn a lot of things. Learnt time management. Very supportive leads and management is also good.
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Job security is there with this company, work culture is very professional, Training's are awesome you can grow with this company and too good company to serve your whole life and retire from this company.
Pros
Transport is best, Employee centric company
Cons
Not a Good Paymaster.
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Wns is awesome but expedia process management not so great... However travel process is amazing but few people to help if needed. Overall not a gud experiencE
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Hiring process was complicated. Good cafeteria. WFM not professional. Transport well managed. Perks not good. Management not good. FNF settlement proper
Pros
Salary on time
Cons
Poor management
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Very Dynamic, quick to learn, free to changes and feedback, very positive and self motivated. Always try to excel my targets and learn more. Good training and recognition. Environment good.
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Feel good while working with WNS. Spend 5 years and have strong experience of WNS. All colleagues are helpful. Management was friendly. So never feel stressed.
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accomplishes department objectives by managing staff; planning and evaluating department activities. Maintains staff by recruiting, selecting, orienting, and training employees. Ensures a safe, secure, and legal work environment. Develops personal growth opportunities. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job.
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WNS is global leader in business outsourcing, has multiple offices across globe. Its growing company, with appreciating employees hard and commitment.
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Managers are bloody damagers. They exploit employees to their full extent. Jobs are secured only of those people who are the favourites of the manager. The operations and quality people target tenured employees so that they leave their jobs. Once tenured employees are left they fill their positions with freshers who are hired on a very low salary. The managers dont think about tenured employeex
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Nice platform to build ur career,friendly environment, wonderful managers and the rest management team,all are helpful to one and another,never felt stressed out
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you really should not be asking me about this company anymore. i am writing this just to fill up the 150 characters. i left company more than 10 years back now lots must have changed it was always a good company.
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Day may be stressful Learned advanced managerial skills, KYC and AML Stakeholder engagement Certified WNS trainer Multiple training engagement and better exposure increased my confidence to face challenges
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WNS is a great place for freshers. I have worked for 5 years and it was an amazing journey. Learnt a lot and overall it was a great experience. I would recommend to people who looking to start their career.
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It was on one of the wonderful experience working for WNS, a part of Godrej because i worked for the Airlines Administration Dept. I got a proud chance to be a part of 700 airlines all across the globe. The management had its procedures and policies to follow where the work Rewards, Celebrations and get-to-gathers were organised on a timely basis. Work pressure is always there so that was completely fine as we were being paid to handle it well. Making airlines -hotel - car reservations was the most enjoyable part of the job as we got a chance to see the beautiful world online .
Pros
Free meals and transport
Cons
Strict work
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Making trackers to monitor the scores given by the passengers to associates working in WNS. Making sure the Quality guidelines are met for my team and my on a regular and consistent basis.
Pros
free transportation
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Good learning experience,working environment was friendly. Every month team outing ,pot luck, very good cafeteria. Flexible work timings. Company transport provided.
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I had very good experience with WNS and if you want start your carrier in reputed and balanced company then you are most welcome in WNS..about work environment, its awesome!
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Very fast pace voice call process. Makes you take quick decision which helps you to learn fast. Schedule is a challenge as its a 24/7 job. Growth is slow
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It is pretty useful for freshers to kick start their career to gain their confidence, but cannot stick there for long.Job can be monotonous.Management can be biased at times. 'Just come, do your work and leave' attitude is preferred.
Pros
Friendly work environment
Cons
Lots of rules, personal life can get disturbed
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I love my days at WNS. Professional colleagues, great environment, great leadership and a great company to be associated with. I would love to work with WNS again if offered a chance.
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Good job culture however inflexible late night working hours. Allows healthy competition for staff due the large size of the organization, staff has to continuously hone and enhance their skills to ensure management oversight and timely recognition.
Pros
Workplace culture
Cons
Inflexible shifts & moderate salary benefits
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  1. Senior Customer Service Representative