WNS Global Services Employee Reviews for Senior Customer Service Representative
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Senior Customer Service Representative99 reviews
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India99 reviews
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productive and serious at work but gentle in caring for employees. Skip meetings were going.
Sr. Customer Service Executive (Former Employee) - Pune, Maharashtra - February 10, 2022
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The most useful review selected by IndeedI cherish really good memories ,employee friendly and caring (nurturing) WNS. Pick up and drop was good. Employee get together was good. There no covid at time.
Pros
Pliciy pro employee
Cons
Why age limits for employees if a company does not want limit it's own growth?
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Fun working
Senior Customer Assistant (Former Employee) - Pune, Maharashtra - June 29, 2023
Please do the management of managers. Some of the managers are very rude i can say they don’t help employees in the time of need. They straight forward answer on face without the higher authority confirmation.
Pros
Free Tea
Cons
Short duration
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Training period is good
Senior Customer Service Executive (Former Employee) - Mumbai, Maharashtra - March 25, 2023
Training period is good, food is average, cab facility is excellent. Management is okay. No place for gaming or refreshment in time break. Colleagues are great.
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Work too good its wonderful expreaince we got expreaince about new process and trained u r self how to talk to mail with client
Nice and happy work place we gate new thing to learn more process more multifunction work happy to work under wns free atmosfear good communication all expreaince about new process and trained u r self how to talk to mail with clients we got chance new to learn also we gate all facilities eg mediclaime inshurance pf ect
Pros
BA process
Cons
9Hrs
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Productive and carrier oriented place.
Sr. Customer Services Associate (Aug'17 to May'19) (Former Employee) - Pune, Maharashtra - November 5, 2021
Good place to work: Work life balance with adequate growth opportunities. Overall an organisation to stay for long term. Can be slow placed initially but work picks up after a year or two. People from different culture bonding together, With good environment and people you grow fast. Great working Pace with Growth.
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Insights into WNS Global Services
What people like
- Ability to learn new things
- Inclusive work environment
- Ability to meet personal goals
Areas for improvement
- Fair pay for job
- Time and location flexibility
An Excellent Company to work with
Sr. Customer Service Associate (Former Employee) - Vikhroli, Mumbai, Maharashtra - May 29, 2021
An Excellent Company to work with a lovely and friendly environment. Amazing training and coaching staff. Wonderful working atmosphere. Learn, work and fun all at the same time. Best company I had ever worked with. I would blindly recommend anyone to work with WNS. Amazing, awesome,lovely, smashing and wonderful experience.
Pros
Free movies
Cons
On time as per roaster
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Work Culture is very Professional & Fun at workplace
Sr. Customer Service Associate (Former Employee) - Pune, Maharashtra - August 6, 2020
Job security is there with this company, work culture is very professional, Training's are awesome you can grow with this company and too good company to serve your whole life and retire from this company.
Pros
Transport is best, Employee centric company
Cons
Not a Good Paymaster.
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Na
Sr. Customer Service Ops (Former Employee) - Ghatkopar, Mumbai, Maharashtra - July 30, 2020
Wns is awesome but expedia process management not so great...
However travel process is amazing but few people to help if needed.
Overall not a gud experiencE
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Nice
Sr. Customer Service Executive (Former Employee) - Mumbai, Maharashtra - July 23, 2020
i started my career with WNS. Being a fresher it was a nice experience to learn a lot of things. Learnt time management. Very supportive leads and management is also good.
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Good place to work
Sr Customer Care Associate (Former Employee) - Magarpatta Pune - December 6, 2019
Very Dynamic, quick to learn, free to changes and feedback, very positive and self motivated. Always try to excel my targets and learn more. Good training and recognition. Environment good.
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Best experience with and.
Sr. Customer Service Executive (Former Employee) - Pune, Maharashtra - November 28, 2019
Feel good while working with WNS. Spend 5 years and have strong experience of WNS. All colleagues are helpful. Management was friendly. So never feel stressed.
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good place
Senior CSA (Former Employee) - Pune, Maharashtra - November 18, 2019
accomplishes department objectives by managing staff; planning and evaluating department activities.
Maintains staff by recruiting, selecting, orienting, and training employees.
Ensures a safe, secure, and legal work environment.
Develops personal growth opportunities.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job.
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Work life balance company.
Sr. Customer Service Associate (Former Employee) - Pune - October 19, 2019
WNS is global leader in business outsourcing, has multiple offices across globe. Its growing company, with appreciating employees hard and commitment.
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Extreme partiality and favouritism
Sr Customer service associate (Former Employee) - Mumbai, Maharashtra - October 17, 2019
Managers are bloody damagers. They exploit employees to their full extent. Jobs are secured only of those people who are the favourites of the manager. The operations and quality people target tenured employees so that they leave their jobs. Once tenured employees are left they fill their positions with freshers who are hired on a very low salary. The managers dont think about tenured employeex
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Good work place
Senior Customer Service Associate (Former Employee) - Bengaluru, Karnataka - September 18, 2019
Nice platform to build ur career,friendly environment, wonderful managers and the rest management team,all are helpful to one and another,never felt stressed out
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long time since i quit
Senior Customer Service Executive (Former Employee) - Mumbai, Maharashtra - June 2, 2019
you really should not be asking me about this company anymore. i am writing this just to fill up the 150 characters. i left company more than 10 years back now lots must have changed it was always a good company.
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Good Employer
Sr. Customer Service Associate (Former Employee) - Gurgaon, India - May 29, 2019
Day may be stressful
Learned advanced managerial skills, KYC and AML
Stakeholder engagement
Certified WNS trainer
Multiple training engagement and better exposure increased my confidence to face challenges
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Overall good
Senior Customer Service Representative (Former Employee) - Pune, Maharashtra - May 22, 2019
WNS is a great place for freshers. I have worked for 5 years and it was an amazing journey. Learnt a lot and overall it was a great experience. I would recommend to people who looking to start their career.
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Airlines and Reservations
Sr cust service executive (Former Employee) - Mumbai, Maharashtra - February 21, 2019
It was on one of the wonderful experience working for WNS, a part of Godrej because i worked for the Airlines Administration Dept.
I got a proud chance to be a part of 700 airlines all across the globe.
The management had its procedures and policies to follow where the work Rewards, Celebrations and get-to-gathers were organised on a timely basis.
Work pressure is always there so that was completely fine as we were being paid to handle it well.
Making airlines -hotel - car reservations was the most enjoyable part of the job as we got a chance to see the beautiful world online .
Pros
Free meals and transport
Cons
Strict work
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fun with work
Senior Customer service executive (Former Employee) - Mumbai, Maharashtra - January 21, 2019
Making trackers to monitor the scores given by the passengers to associates working in WNS.
Making sure the Quality guidelines are met for my team and my on a regular and consistent basis.
Pros
free transportation
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Good cafeteria
Senior Customer Service Associate (Former Employee) - MUMBAI - January 19, 2019
Good learning experience,working environment was friendly.
Every month team outing ,pot luck, very good cafeteria.
Flexible work timings.
Company transport provided.
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Senior Customer Service Representative at WNS Global Services
Estimated salary
₹ 2,95,060 per year
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Ratings by category
3.6 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture
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