3.6 out of 5 stars.
Write a review

WNS Global Services Employee Reviews for Senior Customer Service Representative

Review this company
Job Title
Senior Customer Service Representative99 reviews
India99 reviews

Ratings by category

3.6Work-Life Balance

Sort by

Found 99 reviews matching the searchSee all 2,831 reviews

productive and serious at work but gentle in caring for employees. Skip meetings were going.

Indeed featured review

The most useful review selected by Indeed
I cherish really good memories ,employee friendly and caring (nurturing) WNS. Pick up and drop was good. Employee get together was good. There no covid at time.


Pliciy pro employee


Why age limits for employees if a company does not want limit it's own growth?
Was this review helpful?

Fun working

Please do the management of managers.Some of the managers are very rude i can say they don’t help employees in the time of need.They straight forward answer on face without the higher authority confirmation.


Free Tea


Short duration
Was this review helpful?

Training period is good

Training period is good, food is average, cab facility is excellent. Management is okay. No place for gaming or refreshment in time break. Colleagues are great.
Was this review helpful?

Work too good its wonderful expreaince we got expreaince about new process and trained u r self how to talk to mail with client

Nice and happy work placewe gate new thing to learnmore process more multifunction workhappy to work under wns free atmosfear good communication all expreaince about new process and trained u r self how to talk to mail with clients we got chance new to learn also we gate all facilities egmediclaime inshurance pf ect


BA process


Was this review helpful?

Productive and carrier oriented place.

Good place to work: Work life balance with adequate growth opportunities.Overall an organisation to stay for long term. Can be slow placed initially but work picks up after a year or two.People from different culture bonding together, With good environment and people you grow fast. Great working Pace with Growth.
Was this review helpful?

Insights into WNS Global Services

Based on 157 survey responses
What people like
  • Ability to learn new things
  • Inclusive work environment
  • Ability to meet personal goals
Areas for improvement
  • Fair pay for job
  • Time and location flexibility

An Excellent Company to work with

An Excellent Company to work with a lovely and friendly environment.Amazing training and coaching staff.Wonderful working atmosphere.Learn, work and fun all at the same time.Best company I had ever worked with.I would blindly recommend anyone to work with WNS.Amazing, awesome,lovely, smashing and wonderful experience.


Free movies


On time as per roaster
Was this review helpful?

Work Culture is very Professional & Fun at workplace

Job security is there with this company, work culture is very professional, Training's are awesome you can grow with this company and too good company to serve your whole life and retire from this company.


Transport is best, Employee centric company


Not a Good Paymaster.
Was this review helpful?


Wns is awesome but expedia process management not so great... However travel process is amazing but few people to help if needed. Overall not a gud experiencE
Was this review helpful?


i started my career with WNS. Being a fresher it was a nice experience to learn a lot of things. Learnt time management. Very supportive leads and management is also good.
Was this review helpful?

Good place to work

Very Dynamic, quick to learn, free to changes and feedback, very positive and self motivated. Always try to excel my targets and learn more. Good training and recognition. Environment good.
Was this review helpful?

Rate your recent company

Share your experience to help others

Best experience with and.

Feel good while working with WNS. Spend 5 years and have strong experience of WNS. All colleagues are helpful. Management was friendly. So never feel stressed.
Was this review helpful?

good place

accomplishes department objectives by managing staff; planning and evaluating department activities. Maintains staff by recruiting, selecting, orienting, and training employees. Ensures a safe, secure, and legal work environment. Develops personal growth opportunities. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job.
Was this review helpful?

Work life balance company.

WNS is global leader in business outsourcing, has multiple offices across globe. Its growing company, with appreciating employees hard and commitment.
Was this review helpful?

Extreme partiality and favouritism

Managers are bloody damagers. They exploit employees to their full extent. Jobs are secured only of those people who are the favourites of the manager. The operations and quality people target tenured employees so that they leave their jobs. Once tenured employees are left they fill their positions with freshers who are hired on a very low salary. The managers dont think about tenured employeex
Was this review helpful?

Good work place

Nice platform to build ur career,friendly environment, wonderful managers and the rest management team,all are helpful to one and another,never felt stressed out
Was this review helpful?

long time since i quit

you really should not be asking me about this company anymore. i am writing this just to fill up the 150 characters. i left company more than 10 years back now lots must have changed it was always a good company.
Was this review helpful?

Good Employer

Day may be stressful Learned advanced managerial skills, KYC and AML Stakeholder engagement Certified WNS trainer Multiple training engagement and better exposure increased my confidence to face challenges
Was this review helpful?

Overall good

WNS is a great place for freshers. I have worked for 5 years and it was an amazing journey. Learnt a lot and overall it was a great experience. I would recommend to people who looking to start their career.
Was this review helpful?

Airlines and Reservations

It was on one of the wonderful experience working for WNS, a part of Godrej because i worked for the Airlines Administration Dept. I got a proud chance to be a part of 700 airlines all across the globe. The management had its procedures and policies to follow where the work Rewards, Celebrations and get-to-gathers were organised on a timely basis. Work pressure is always there so that was completely fine as we were being paid to handle it well. Making airlines -hotel - car reservations was the most enjoyable part of the job as we got a chance to see the beautiful world online .


Free meals and transport


Strict work
Was this review helpful?

fun with work

Making trackers to monitor the scores given by the passengers to associates working in WNS. Making sure the Quality guidelines are met for my team and my on a regular and consistent basis.


free transportation
Was this review helpful?

Good cafeteria

Good learning experience,working environment was friendly. Every month team outing ,pot luck, very good cafeteria. Flexible work timings. Company transport provided.
Was this review helpful?

Senior Customer Service Representative at WNS Global Services

Estimated salary
₹ 2,95,060 per year

Want to know more about working here?

Ask a question about working or interviewing at WNS Global Services. Our community is ready to answer.Ask a Question

Overall rating

Based on 2,831 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture

Compare WNS Global Services with

  • Companies
  • WNS Global Services
  • Employee Reviews
  • Senior Customer Service Representative