WNS Global Services Employee Reviews for Senior Customer Service Representative

I cherish really good memories ,employee friendly and caring (nurturing) WNS. Pick up and drop was good. Employee get together was good. There no covid at time.

Pros

Pliciy pro employee

Cons

Why age limits for employees if a company does not want limit it's own growth?

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Fun working

Senior Customer Assistant (Former Employee) - Pune, Maharashtra - June 29, 2023

Please do the management of managers.Some of the managers are very rude i can say they don’t help employees in the time of need.They straight forward answer on face without the higher authority confirmation.

Pros

Free Tea

Cons

Short duration

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Training period is good

Senior Customer Service Executive (Former Employee) - Mumbai, Maharashtra - March 25, 2023

Training period is good, food is average, cab facility is excellent. Management is okay. No place for gaming or refreshment in time break. Colleagues are great.

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Work too good its wonderful expreaince we got expreaince about new process and trained u r self how to talk to mail with client

Sr. CSA (Former Employee) - Pune - April 8, 2022

Nice and happy work placewe gate new thing to learnmore process more multifunction workhappy to work under wns free atmosfear good communication all expreaince about new process and trained u r self how to talk to mail with clients we got chance new to learn also we gate all facilities egmediclaime inshurance pf ect

Pros

BA process

Cons

9Hrs

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Productive and carrier oriented place.

Sr. Customer Services Associate (Aug'17 to May'19) (Former Employee) - Pune, Maharashtra - November 5, 2021

Good place to work: Work life balance with adequate growth opportunities.Overall an organisation to stay for long term. Can be slow placed initially but work picks up after a year or two.People from different culture bonding together, With good environment and people you grow fast. Great working Pace with Growth.

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Insights into WNS Global Services

Based on 157 survey responses

What people like

Ability to learn new things
Inclusive work environment
Ability to meet personal goals

Areas for improvement

Fair pay for job
Time and location flexibility

An Excellent Company to work with

Sr. Customer Service Associate (Former Employee) - Vikhroli, Mumbai, Maharashtra - May 29, 2021

An Excellent Company to work with a lovely and friendly environment.Amazing training and coaching staff.Wonderful working atmosphere.Learn, work and fun all at the same time.Best company I had ever worked with.I would blindly recommend anyone to work with WNS.Amazing, awesome,lovely, smashing and wonderful experience.

Pros

Free movies

Cons

On time as per roaster

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Work Culture is very Professional & Fun at workplace

Sr. Customer Service Associate (Former Employee) - Pune, Maharashtra - August 6, 2020

Job security is there with this company, work culture is very professional, Training's are awesome you can grow with this company and too good company to serve your whole life and retire from this company.

Pros

Transport is best, Employee centric company

Cons

Not a Good Paymaster.

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Na

Sr. Customer Service Ops (Former Employee) - Ghatkopar, Mumbai, Maharashtra - July 30, 2020

Wns is awesome but expedia process management not so great... However travel process is amazing but few people to help if needed. Overall not a gud experiencE

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Nice

Sr. Customer Service Executive (Former Employee) - Mumbai, Maharashtra - July 23, 2020

i started my career with WNS. Being a fresher it was a nice experience to learn a lot of things. Learnt time management. Very supportive leads and management is also good.

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Good place to work

Sr Customer Care Associate (Former Employee) - Magarpatta Pune - December 6, 2019

Very Dynamic, quick to learn, free to changes and feedback, very positive and self motivated. Always try to excel my targets and learn more. Good training and recognition. Environment good.

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Best experience with and.

Sr. Customer Service Executive (Former Employee) - Pune, Maharashtra - November 28, 2019

Feel good while working with WNS. Spend 5 years and have strong experience of WNS. All colleagues are helpful. Management was friendly. So never feel stressed.

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good place

Senior CSA (Former Employee) - Pune, Maharashtra - November 18, 2019

accomplishes department objectives by managing staff; planning and evaluating department activities. Maintains staff by recruiting, selecting, orienting, and training employees. Ensures a safe, secure, and legal work environment. Develops personal growth opportunities. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job.

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Work life balance company.

Sr. Customer Service Associate (Former Employee) - Pune - October 19, 2019

WNS is global leader in business outsourcing, has multiple offices across globe. Its growing company, with appreciating employees hard and commitment.

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Extreme partiality and favouritism

Sr Customer service associate (Former Employee) - Mumbai, Maharashtra - October 17, 2019

Managers are bloody damagers. They exploit employees to their full extent. Jobs are secured only of those people who are the favourites of the manager. The operations and quality people target tenured employees so that they leave their jobs. Once tenured employees are left they fill their positions with freshers who are hired on a very low salary. The managers dont think about tenured employeex

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Good work place

Senior Customer Service Associate (Former Employee) - Bengaluru, Karnataka - September 18, 2019

Nice platform to build ur career,friendly environment, wonderful managers and the rest management team,all are helpful to one and another,never felt stressed out

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long time since i quit

Senior Customer Service Executive (Former Employee) - Mumbai, Maharashtra - June 2, 2019

you really should not be asking me about this company anymore. i am writing this just to fill up the 150 characters. i left company more than 10 years back now lots must have changed it was always a good company.

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Good Employer

Sr. Customer Service Associate (Former Employee) - Gurgaon, India - May 29, 2019

Day may be stressful Learned advanced managerial skills, KYC and AML Stakeholder engagement Certified WNS trainer Multiple training engagement and better exposure increased my confidence to face challenges

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Overall good

Senior Customer Service Representative (Former Employee) - Pune, Maharashtra - May 22, 2019

WNS is a great place for freshers. I have worked for 5 years and it was an amazing journey. Learnt a lot and overall it was a great experience. I would recommend to people who looking to start their career.

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Airlines and Reservations

Sr cust service executive (Former Employee) - Mumbai, Maharashtra - February 21, 2019

It was on one of the wonderful experience working for WNS, a part of Godrej because i worked for the Airlines Administration Dept. I got a proud chance to be a part of 700 airlines all across the globe. The management had its procedures and policies to follow where the work Rewards, Celebrations and get-to-gathers were organised on a timely basis. Work pressure is always there so that was completely fine as we were being paid to handle it well. Making airlines -hotel - car reservations was the most enjoyable part of the job as we got a chance to see the beautiful world online .

Pros

Free meals and transport

Cons

Strict work

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fun with work

Senior Customer service executive (Former Employee) - Mumbai, Maharashtra - January 21, 2019

Making trackers to monitor the scores given by the passengers to associates working in WNS. Making sure the Quality guidelines are met for my team and my on a regular and consistent basis.

Pros

free transportation

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Good cafeteria

Senior Customer Service Associate (Former Employee) - MUMBAI - January 19, 2019

Good learning experience,working environment was friendly. Every month team outing ,pot luck, very good cafeteria. Flexible work timings. Company transport provided.

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