WNS Global Services
3.7 out of 5 stars.
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WNS Global Services Employee Reviews for Senior Customer Service Representative in Mumbai, Maharashtra

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Found 34 reviews matching the search
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i started my career with WNS. Being a fresher it was a nice experience to learn a lot of things. Learnt time management. Very supportive leads and management is also good.
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Managers are bloody damagers. They exploit employees to their full extent. Jobs are secured only of those people who are the favourites of the manager. The operations and quality people target tenured employees so that they leave their jobs. Once tenured employees are left they fill their positions with freshers who are hired on a very low salary. The managers dont think about tenured employeex
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you really should not be asking me about this company anymore. i am writing this just to fill up the 150 characters. i left company more than 10 years back now lots must have changed it was always a good company.
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It was on one of the wonderful experience working for WNS, a part of Godrej because i worked for the Airlines Administration Dept. I got a proud chance to be a part of 700 airlines all across the globe. The management had its procedures and policies to follow where the work Rewards, Celebrations and get-to-gathers were organised on a timely basis. Work pressure is always there so that was completely fine as we were being paid to handle it well. Making airlines -hotel - car reservations was the most enjoyable part of the job as we got a chance to see the beautiful world online .
Pros
Free meals and transport
Cons
Strict work
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Making trackers to monitor the scores given by the passengers to associates working in WNS. Making sure the Quality guidelines are met for my team and my on a regular and consistent basis.
Pros
free transportation
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Good learning experience,working environment was friendly. Every month team outing ,pot luck, very good cafeteria. Flexible work timings. Company transport provided.
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excellent company ,good company , management is useless free work culture to take inbound calls is the most tough job at work most enjoyable part are rand r parties and free parties
Pros
na
Cons
na
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Its was a great journey with WNS Global Services.which helped me to enhance my profile and allow development of my skills to organization potential. ..
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Good Place to work. Learnt People Management and Communication & Time Management Skills. Got to into Leadership position for the first to experience and excelled the same.
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In WNS, Travelosity was one of good process but not a good salary payer. For others no idea. You will get opportunity to explore new things. Extremely high political environment.
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Had joined WNS as a fresher. The best part is the way they train there employees. Learned to handle the stress at work from this very place. Management at WNS is super. Very friendly hierarchy to interact with.
Pros
Opportunity to train the new joinees.
Cons
Shift Timings
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Great company for freshers and lot of things to learn. Personally I learned a lot from the organisation about the company how they work and the clients they deal with. Day starts smoothly and not too much of a pressure very lively work environment. I have had a great time with WNS and will remember always.
Pros
Incentives
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management is not good, however the workplace is good. Cafeteria services are not good, transport issues. You'll be moved to a different department if you perform good, however your salary will be the same.
Pros
Na
Cons
Na
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Typical BPO culture, Nothing much to learn, ok for a no brainer. BPO - environment - nothing much to explain - The same case as for other BPO's
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Nice management Co workers are coperative and helpful Get to learn new techniques of managing work within the said time period. Hardest part of job is the pressure given by the team leaders to more productivity
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got very good and new experience about business outsourcing , got experience of interacting with foreigners, this way i learned there cultures and interest as well. really really amazing experience
Pros
transportation
Cons
shift timings
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It was very Good company and helped a lot to learn new things about travel industry and on time salary and pick up and drop and all co worker are good to work with
Pros
No
Cons
9 Hours
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good work culture i was with a pilot process for Thai Airways. All india Contact Centre. Unfortunately the process did notget secured by WNS so we had to leave WNS.
Pros
excellent setup
Cons
salary ignores inflation levels completely
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Good.managment is good co workers also good nothing is hardest when work done with team spirit activities are done in free time
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A good place to work for married people. You get to work in an environment with helpful colleagues. The management takes care that each and every individual is given equal and fair treatment & opportunity.
Pros
Nearest to home, best transport facility
Cons
none
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productive and fun work place good managment co workers are good
Pros
good enviroment
Cons
long travel
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  1. Senior Customer Service Representative