WNS Global Services Employee Reviews for Senior Operations Associate in Mumbai, Maharashtra
Senior Operations Associate15 reviews
Mumbai, Maharashtra15 reviews
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Shift timings are amazing. Salary is low but as a starter you can always manage. Leaves are easy to get. Lots of opportunities to learn and grow as enough training is provided every month.
Shift Timing, Leaves
Low Salary, Compensation is less
Nice shift timings, good cafeteria, company provides conveyance/transport which is certainly much appreciated, but financial emoluments/remuneration packages could be better.
Poor financial emoluments/remuneration packages
Company general reputation Reputation of key leaders Admiration of products/services Admiration of other company initiatives (marketing campaign, community involvement, training programs) Company awards Company management philosophy Company values Company positioning in market Company growth/success
Flexible working time
• Manage a high-volume workload within a deadline-driven environment • Monitor the sales & services provided to the Corporate Clients • Achieve the sales targets month on month • Interact with the customers via email, telephone and instant messaging • Impart training to the new employees on the product and the process, as per the requirement • Handle customer inquiries, complaints, billing questions and payment extension/service requests • Monitor the performance of the team and guide them accordingly • Provide updates to the team on Quality and ensure better customer service • Ensure that the teams adhere to the quality tools and procedures • Drive new initiatives through various programs for performance improvement • Conduct team meetings, identify problems, assign and execute specific action steps • Provide excellent customer service and a one-time resolution for the customers • Facilitate the increase on the First Call Resolution and Customer Care Index scores • Meet and exceed customers’ expectations by providing efficient and effective service • Conduct audit and provide feedback to the team, to ensure a positive difference in customer experience
Dealing with clients in order to solve their queries. - Succeeded in Delivering Excellent Customer Service. - Outperformed in managing KPI (Key Performance Indicator) - Got a responsibility to lead a team in case of high volumes.
Left the current job because got job in dubai.. We basically deal in processing and ties orders and making sure that the orders are placed with accuracy and are send out as requested. We also deal in different types of inquiries based on the delivery of orders or information about the accounts. Besides we also manage the levels in the warehouse as per the request from the supply chain authorities. We also take care of the claims filed by the customers in regards to the orders placed
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