WNS Global Services Employee Reviews for Senior Operations Associate
Senior Operations Associate58 reviews
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• Manage a high-volume workload within a deadline-driven environment • Monitor the sales & services provided to the Corporate Clients • Achieve the sales targets month on month • Interact with the customers via email, telephone and instant messaging • Impart training to the new employees on the product and the process, as per the requirement • Handle customer inquiries, complaints, billing questions and payment extension/service requests • Monitor the performance of the team and guide them accordingly • Provide updates to the team on Quality and ensure better customer service • Ensure that the teams adhere to the quality tools and procedures • Drive new initiatives through various programs for performance improvement • Conduct team meetings, identify problems, assign and execute specific action steps • Provide excellent customer service and a one-time resolution for the customers • Facilitate the increase on the First Call Resolution and Customer Care Index scores • Meet and exceed customers’ expectations by providing efficient and effective service • Conduct audit and provide feedback to the team, to ensure a positive difference in customer experience
Mainly working for the client Aviva Global Services, create and maintain customer database, attend to their queries, resolve issues if any, provide quality recommendations and prepare reports. Handle escalations. Manage new recruits and guide them. Provided sound financial, insurance and wealth-management services to protect client assets and grow the net worth of their respective portfolios. Handled a team of 26 members. Training new recruits on Travel, Vehicle & Life Insurance. Monitoring Sales and Cross Sales of insurance Policies. Developing new techniques to maintain high standards of Customer Experience
free Lunch and cab
I enjoyed working at this company. I learned many things here through Training and practical examples. One of which I want to share is Time Management. Before this training I used to work extra to complete my target, but after completion of this I am able to complete my target within time and the extra time I can use to help others and some extra activities.I enjoy Saturday and Sunday off. I met here different types of people - Some do time pass after completing the target while very few but genuine people who help others even if they lacking back in performance and unable to complete the target on daily basis.Still unable to understand who drive them to do so. Met with very different types of personalities from different parts of Maharashtra and India.
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Senior Operations Associate positions
Dealing with clients in order to solve their queries. - Succeeded in Delivering Excellent Customer Service. - Outperformed in managing KPI (Key Performance Indicator) - Got a responsibility to lead a team in case of high volumes.
As I being the most senior person in the process, I loved handling the team from the very beginning and I proved it in front of my management. The hardest part of my work from the day one was to handle our clients in my process and I did that within a couple of days.
Team members and support from my management
1) If you have learning attitude you can not face any typical day at work. 2) It was my Second Job in BPO Industry. Working with WNS Business Consulting Pvt. Ltd is fun for me because I am still learning lots of new thing. 3) Management staff is really supporting. 4) Co-workers are also supporting. 5) The more hardest your Job, more you can learn from it. 6) Giving your 100% is the enjoyable part of the job.
Left the current job because got job in dubai.. We basically deal in processing and ties orders and making sure that the orders are placed with accuracy and are send out as requested. We also deal in different types of inquiries based on the delivery of orders or information about the accounts. Besides we also manage the levels in the warehouse as per the request from the supply chain authorities. We also take care of the claims filed by the customers in regards to the orders placed
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