customer service jobs in Delhi, Delhi

Customer Service Executive

Company: The 1970 Shop

Location: Office-based (Work from Office – 6 days a week, all working days)

Experience: 1+ years

Hiring Priority: Immediate

About the Role

The 1970 Shop is looking for a customer-focused and tech-savvy Junior Customer Service Executive to manage customer queries across calls and chats, resolve concerns, and coordinate with internal teams to ensure a smooth customer experience.

Key Responsibilities

• Handle customer queries through calls and chats in a professional and timely manner.
• Manage and resolve customer complaints and escalations effectively.
• Coordinate with relevant teams to address customer concerns and ensure timely resolution.
• Use customer service tools, systems, and technology-enabled solutions, including chatbots.
• Maintain accurate records of customer interactions and follow up on pending issues.
• Ensure a positive customer experience through clear communication and effective problem-solving.

Requirements

• Minimum 1 year of experience in customer service, customer support, or a customer-facing role.
• Experience handling outbound calls.
• Excellent verbal and written communication skills.
• Comfortable using customer support tools, systems, and technology-enabled platforms.
• Ability to handle escalations calmly and resolve customer concerns efficiently.
• Strong coordination, problem-solving, and customer-handling skills.

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Are you comfortable with the location Lawrence road industrial Area, Delhi?

• What is your Current Salary?

• What are your salary expectations?

• What’s your typing speed (words per minute) ?

• Would you be able to join immediately or within a week? This is an urgent requirement.

• Do you have a personal laptop or can you arrange one for work (Mandatory)?

• How many years of experience do you have in Customer Support?

Work Location: In person