customer service jobs in Kochi, Kerala

Job Title: Customer Sales Associates – For Exclusive Brand Outlets
Department: Retail Operations

Job Type: Full-Time / Permanent

About Us:

A brief story around the brand – Started in 2012, by Anant Tanted, with a mission of liberating the spirit of adventure and individuality, to present India with Men’s Global Fast Fashion. The decade was not easy, but the vision was strong. Fast forward to 2022, we are a leading, fast paced fashion brand which aims to make your everyday comfortable as well as exceptional. TIGC became a strong team of 200+ passionate fashion enthusiasts, serving the country with Gen Z aspirational trends when it comes to Men’s Western Wear. With a strong commitment towards quality products, durability and affordability, our high-quality fabrics, vivid designs and colour patterns allows you to express freely. Our range lets you experiment with style while bringing out your unique fashion. TIGC with its reach could earn some accolades like – A top 5 Brand on Ajio.com, a Top 10 Brand on Myntra, launching its own website -Tigc.in, Launched Women’s Western Wear brand – Freehand and so on. An eye for design, craftsmanship and attention to detailing, Indian Garage Co helps you be comfortable in your own skin.

Job Summary:

The Customer Sales Associates will be responsible for overseeing daily defined day to day tasks including managing sales transactions, maintaining product knowledge and maintaining high level of customer satisfaction, engaging with customers, understanding their needs and providing tailored solutions, and ensuring an outstanding customer experience. This individual will ensure individual & the store to meet or exceed sales goals, ensure store visual standards are maintained, and promote a positive store environment. The CSA will also be responsible for inventory management.

Key Responsibilities:

• Sales and Performance Management:
• The role requires collaboration with the sales team to meet sales target.
• Ability to work in a team.
• Customer Service Excellence:
• Ensure a high level of customer service and addressing customer complaints or concerns promptly.
• Foster a welcoming, positive, and professional store atmosphere.
• Inventory, Stock Management & Shrinkage control:
• Oversee inventory management, ensuring the store is well-stocked and products are displayed according to company standards.
• Manage replenishment, and stocktake procedures.

o Ensure that replenished items are displayed in line with the visual merchandising guidelines.

o Conduct Global Counts at category level to identify discrepancies.

• Visual Merchandising:
• Ensure store displays are visually appealing, organized, and reflective of the brand’s image.
• Operational Efficiency:
• Ensure adherence to store policies and procedures, including safety, loss prevention.
• Performing store operational tasks as guided.

Qualifications & Requirements:

• Education: High School diploma or equivalent required; a degree in Business, Retail Management, or related field is a plus.
• Experience: Minimum 1-2 years of experience in retail sales field, preferably in the apparel sector.
• Attributes:
• A passion for fashion and knowledge of current apparel trends.
• Effective communication and interpersonal skills.
• Familiarity with textile and fashion product will be a plus.
• Proven track record of retail environment.
• Customer-focused and results-driven.
• Ability to work flexible hours, including weekends and holidays, as needed.

Additional Information:

• Competitive salary and performance-based incentives.
• Opportunities for career growth and professional development.

Pay: ₹16,000.00 - ₹23,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person