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customer service jobs in Surat, Gujarat

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Customer Care Executive - job post

Jay Air Systems Pvt Ltd
Surat City, Surat, Gujarat
₹18,000 - ₹30,000 a month

Job details

Pay

  • ₹18,000 - ₹30,000 a month

Job type

  • Fresher
  • Full-time

Location

Surat City, Surat, Gujarat

Benefits

Pulled from the full job description

  • Food provided
  • Provident Fund

Full job description

Job Title: Customer Care Executive

Company: Jayair System Private Limited
Location: Surat Gujarat
Employment Type: Full-time
Department: Customer Support

Job Summary:
Jayair System Private Limited is seeking a dedicated and customer-focused Customer Care Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:

  • Handle inbound and outbound customer calls in a professional manner
  • Respond promptly to customer inquiries via phone, email, or chat
  • Resolve customer complaints efficiently and escalate issues when necessary
  • Maintain accurate records of customer interactions and transactions
  • Provide product and service information to customers
  • Follow up with customers to ensure issue resolution and satisfaction
  • Collaborate with internal teams to improve customer experience
  • Meet performance targets and service quality standards

Requirements:

  • Bachelor’s degree in any discipline (preferred)
  • Proven experience in customer service or a related field is an advantage
  • Excellent verbal and written communication skills
  • Strong problem-solving and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Basic computer knowledge (MS Office, CRM tools, etc.)
  • Positive attitude and customer-first approach

Compensation & Benefits

  • PF & ESIC benefits
  • Food allowance
  • Birthday gift from company
  • Birthday half-day leave
  • Friendly work environment
  • Growth opportunity

Job Types: Full-time, Fresher

Pay: ₹18,000.00 - ₹30,000.00 per month

Work Location: In person

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