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Job Post Details

Customer Service Representative (Remote) - job post

AI Interview Agents
Remote
₹3,00,000 - ₹5,00,000 a year

Job details

Pay

  • ₹3,00,000 - ₹5,00,000 a year

Job type

  • Permanent
  • Fresher
  • Full-time

Location

Remote

Benefits

Pulled from the full job description

  • Health insurance
  • Paid time off
  • Paid sick time
  • Commuter assistance
  • Provident Fund
  • Work from home

Full job description

Job Title: Customer Service Representative (Remote)Experience Required

1–3 Years

Employment Type

Full-Time

Location

Remote (Work From Home)

Compensation

₹3.0 LPA – ₹5.0 LPA (Average Salary Range in India)
Compensation may vary based on experience, communication skills, process type (domestic/international), and performance.

About the Role

We are seeking a Customer Service Representative to deliver exceptional support to customers through phone, email, and chat channels. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to resolve queries efficiently while maintaining high service standards.

Key Responsibilities

  • Handle inbound and outbound customer interactions via phone, email, and chat.
  • Resolve customer inquiries, complaints, and service requests in a timely manner.
  • Maintain a high level of professionalism and empathy during customer interactions.
  • Accurately document customer conversations and update records in CRM systems.
  • Follow established processes, policies, and quality standards.
  • Meet key performance indicators (KPIs) such as customer satisfaction, response time, and resolution rates.
  • Escalate complex issues to appropriate teams when necessary.
  • Stay updated on products, services, and process changes.

Required Qualifications

  • Bachelor's degree or equivalent qualification preferred.
  • 1–3 years of experience in customer service, customer support, call center, or BPO operations.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving and interpersonal skills.
  • Proficiency in using computers, CRM tools, and Microsoft Office applications.
  • Ability to work independently in a remote environment.
  • Strong attention to detail and multitasking abilities.

Preferred Skills

  • Experience in voice, chat, or email support processes.
  • Familiarity with ticketing and customer relationship management (CRM) systems.
  • Ability to handle challenging customer situations professionally.
  • Experience working in international customer support environments is an advantage.

Benefits

  • Remote work flexibility.
  • Performance-based incentives.
  • Learning and career growth opportunities.
  • Health and wellness benefits as per company policy.
  • Ongoing training and development programs.

Success Metrics

  • Customer Satisfaction (CSAT)
  • First Contact Resolution (FCR)
  • Average Handling Time (AHT)
  • Quality Assurance (QA) Scores
  • Adherence to Schedule

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

  • Commuter assistance
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: Remote

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