customer success manager jobs

About the job

• Title: Customer Success Manager
• Salary: 4 to 8 Lakh per annum
• Experience: 1 to 3
• Workplace: Fully Remote
• Location: Bangalore or near by
• Joining: Immediate - 2 weeks
• Interview Process: 1 Assignment, 2 Tech Rounds

Company Description

A Bangalore based tech firm specialized in software development firm hiring candidates with Customer Success experience.

Role Description

What You'll Be Doing

• Engage with customers through outbound visits and inbound requests.
• Support onboarding new customers by validating and identifying their needs, key project timelines, potential challenges and risk factors.
• Drive adoption and implementation of product features by leading hands-on product demonstrations and technical workshop sessions.
• Periodic review of implementation through health checks.
• Understand, advocate for, and document customer’s use case, architecture and roadmap.
• Work with customers to explore new use-cases and expand API platform usage.
• Build active and meaningful relationships with customers, and emerge as their trusted technical advisor and a partner.
• Participate in renewal or expansion discussions when looped in by Sales or Renewal teams for technical input.
• Effectively manage the tracking and resolution of customer escalations on behalf of product and services.
• Manage customer accounts with customer maturity model framework.
• And any additional tasks required by the manager.

What You'll Bring

• Excellent communication skills and an ability to concisely articulate complex technical issues and solutions.
• Practical working knowledge of API’s and microservices architectures.
• Storytelling with data to articulate business value.
• Strong collaboration and teamwork with cross-functional teams (Sales, Product, Engineering, Marketing, Support, etc.) to represent the voice of the customer.
• Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision.
• Experience managing multiple projects at a time while focusing on attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention.

Who Should Apply?

• You have 1 to 3 years of experience as a Customer Success or Associate Product Manager Role
• You wish to move to a Product Manager role in the longer run and look at the current role as an opportunity to learn about the customer and the product better.

Why Join Us?

• Work on cool, real-world problems that actually make a difference.
• Be part of a team that values innovation, collaboration, and great code.
• Continuous learning, upskilling, and growth opportunities.
• Fully remote opportunity.

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹1,200,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Provident Fund
• Work from home

Work Location: Remote