fdc jobs

Employment Type: Permanent, Full-time

Work Mode: Hybrid Model / Remote

Location: Kochi, India

Work Schedule: Rotational Shifts (24/7)

Your Mission:

• Provide professional support to customers regarding technical data and application-specific questions about our software applications, primarily through email.
• Handle customer inquiries efficiently and ensure timely and accurate responses.
• Forward inquiries to the internal department responsible and coordinate the resolution of customer topics.
• Follow up consistently open inquiries, keeping the interests and requirements of our customers at the center.
• Participate in quality management processes and support the implementation of frontend tests.
• Work closely with the Product Team to optimize and continuously improve existing customer support processes.
• Analyze recurring customer issues and contribute suggestions for improving products, processes, and customer experience.
• Maintain appropriate documentation of customer inquiries and support-related topics.
• Perform general administrative and coordination tasks related to customer support.
• Ensure smooth communication and handovers within the team, particularly across different shifts.
• Work effectively and independently in a hybrid/remote working environment.
• Be available to work according to rotational shift schedules.

Your Profile:

• Bachelor’s degree with a minimum 3-year full-time graduation from a recognized university or institution.
• Proven professional experience in Customer Support, preferably in a software or technology environment.
• Ability to think strategically and understand customer requirements.
• Strong analytical and problem-solving skills.
• Good technical understanding and ability to quickly learn software applications.
• Excellent verbal and written communication skills in English.
• Confident and professional communication with customers and internal stakeholders.
• Good working knowledge of MS Office.
• Strong organizational and time-management skills.
• Ability to manage multiple customer inquiries and priorities efficiently.
• Strong teamwork and collaboration skills.
• Ability to work independently and maintain productivity in a Work-from-Home environment.
• Willingness and flexibility to work in rotational shifts.
• Reliable internet connection and a suitable home-working environment.
• Affinity for and knowledge of stock markets and financial applications is beneficial.
• Previous experience with financial software, fintech, or stock market applications is an advantage.

We Offer:

• Stylish office and modern infrastructure at Infopark Kochi.
• Work-life balance.
• Opportunity for short-term onsite trips to Germany for tenured employees.
• Additional employee benefits, including health insurance for family (spouse and 2 children).
• Motivated and enthusiastic team.
• Agile organizational structure which offers a lot of creative leeway.
• Reliable employer with more than 25 years of experience

Pay: ₹15,000.00 - ₹50,000.00 per month

Application Question(s):

• Do you have professional or practical knowledge of trading and analyzing the share market (e.g., NSE/BSE, equities, or technical analysis)?

Experience:

• Customer support: 2 years (Required)

Work Location: Hybrid remote in Kochi, Kerala