high paying it support jobs in Guwahati, Assam
- Nevitech Data Solutions Pvt LtdGuwahati, Assam
- 2–4 years of experience in software support or technical support engineering.
- Prior experience in enterprise software support.*.
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View similar jobs with this employerSysnet Global Technologies Pvt.LtdGuwahati, Assam- Experience with software installation, configuration, and support.
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- Black BunnyGuwahati, Assam
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- Renovision Automation Services Pvt. LtdGuwahati, Assam
- Maintain accurate documentation of support activities and resolutions.
- Collaborate with teams to ensure consistent and quality support delivery.
- Infotek ServicesGuwahati, Assam
- Provide pre-sales technical support, including solution design, technical presentations, and client consultations.
- Total work: 4 years (Required).
- Infotek ServicesGuwahati, Assam
- Provide pre-sales technical support, including solution design, technical presentations, and client consultations.
- Total work: 4 years (Required).
- Nevitech Data Solutions Pvt LtdGuwahati, Assam
- As a technical support specialist, you'll provide Software Technical assistance and support to customers via phone, email, or chat.
- CPC DiagnosticGuwahati, AssamNo job description at the moment! Sometimes the best opportunities are still in the works. If the details spark your interest, feel free to go ahead and…
- ING INFOMIXGuwahati, Assam
- Provide hardware & software support to users.
- Minimum 1 year of IT support experience.
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- BPO CONVERGENCEDispur, Assam
- Minimum 6 Months – 1 Year Experience Required.
- Good Knowledge of Computer Hardware & Basic Networking.
- Troubleshooting and Technical Support Skills.
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- eyantra solutionGuwahati, Assam
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- OTECHNONIX INDIA PRIVATE LIMITEDGuwahati, Assam
- Coordinate with the office team for customer support.
- Minimum 1 year of experience in Sales, Service Marketing, or Field Work.
- Must own a laptop or tablet.
Software Support Engineer
Software Support Engineer
Job details
Full job description
We are seeking a Implementation and Support Executive to join our dynamic team. The ideal candidate will provide technical assistance to customers, troubleshoot software issues, and ensure smooth operation of our applications. This role requires strong problem-solving skills, excellent communication, and the ability to work collaboratively with cross-functional teams.
Key Responsibilities
- Provide technical support to end-users via email, chat, and phone.
- Diagnose, troubleshoot, and resolve software application issues in a timely manner.
- Collaborate with development teams to escalate and resolve complex bugs.
- Document support cases, resolutions, and best practices in the knowledge base.
- Assist in software installations, upgrades, and configurations.
- Monitor system performance and proactively identify potential issues.
- Deliver training and guidance to customers on product usage.
- Participate in on-call rotations to provide after-hours support when required.
Required Skills & Qualifications
Bachelor’s degree in computer science, Information Technology, or related field.
2–4 years of experience in software support or technical support engineering.
Strong knowledge of operating systems (Windows/Linux) and databases (SQL, Oracle, MySQL).
Familiarity with networking concepts (TCP/IP, DNS, VPN).
Experience with ticketing systems Excellent problem-solving and analytical skills.
Strong communication and customer service skills.
Ability to work independently and in a team environment.
Preferred Qualifications
Experience with cloud platforms
Exposure to DevOps tools
Prior experience in enterprise software support.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person