high paying it support jobs in Hyderabad, Telangana

Job Summary

The IT Hardware Support Executive is responsible for installing, maintaining, troubleshooting, and supporting computer hardware, peripherals, networking devices, and end-user systems. The role ensures smooth functioning of IT infrastructure by providing timely technical support and minimizing system downtime.

Key Responsibilities

Hardware Support

• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Diagnose and resolve hardware-related issues promptly.
• Perform hardware upgrades and replacements as required.
• Maintain inventory of IT assets and accessories.

Technical Support

• Provide first-level and second-level technical support to users.
• Troubleshoot operating system, software, and hardware issues.
• Respond to user service requests and resolve incidents within defined timelines.
• Assist employees with system setup and troubleshooting.

Network & Connectivity Support

• Support LAN, Wi-Fi, internet connectivity, and network devices.
• Coordinate with vendors and ISPs for issue resolution.
• Monitor network performance and report abnormalities.

Preventive Maintenance

• Conduct regular preventive maintenance of IT systems and equipment.
• Ensure proper functioning of UPS systems and power backup devices.
• Maintain records of maintenance activities and repairs.

Asset Management

• Track and maintain IT hardware inventory.
• Update asset registers and equipment allocation records.
• Coordinate procurement and disposal of IT equipment as per company policy.

Security & Compliance

• Ensure antivirus and security updates are installed on all systems.
• Follow IT security policies and data protection guidelines.
• Report security incidents and vulnerabilities to the IT Manager.

Documentation

• Maintain service logs, troubleshooting records, and inventory documentation.
• Prepare periodic reports on hardware performance and support activities.

Qualifications

• Diploma / Bachelor's Degree in Computer Science, Information Technology, Electronics, or related field.
• Hardware and Networking certification preferred (A+, N+, CCNA, etc.).