hyderabad jobs in Airport, Pune, Maharashtra
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- Accentrix solutionPune, Maharashtra
- We are hiring experienced International Technical Support Specialists to provide technical assistance to global customers.
- LOUD Media and Entertainment Pvt. Ltd.Pune, Maharashtra
- UG with 6+ Months BPO Experience.
- Job Types: Full-time, Permanent, Fresher.
- Pay: Up to ₹650,000.00 per year.
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Technical Support Specialist (Experienced) | Pune & Hyderabad
Pune, Maharashtra
₹4,82,761.71 - ₹7,00,000.32 a year
-
Permanent, Full-time
Technical Support Specialist (Experienced) | Pune & Hyderabad
Job details
₹4,82,761.71 - ₹7,00,000.32 a year
Health insurance, Commuter assistance, Flexible schedule
Permanent, Full-time
Overnight shift, Night shift, Rotational shift
Pune, Maharashtra
Full job description
Hiring Now | International Technical Support Specialist (Experienced)
Location: Pune
Work Mode: Work From Office (WFO)
Salary: ₹4 – ₹7 LPA
Transport: Cab Facility Available
Contact HR Lily: 7483 136 855
Role Overview
We are hiring experienced International Technical Support Specialists to provide technical assistance to global customers. If you have hands-on experience in IT support, troubleshooting, and service desk operations, this is an excellent opportunity to work with a leading MNC.
Key Responsibilities
- Provide technical support through voice, chat, and email channels
- Troubleshoot desktop, operating system, hardware, software, and application-related issues
- Manage and resolve incident tickets using ServiceNow or similar ticketing tools
- Perform user account management using Active Directory
- Support Microsoft Outlook, Office 365, and email-related issues
- Assist with VMware environments and basic virtualization support
- Ensure SLA compliance while maintaining high customer satisfaction
- Escalate complex technical issues to the appropriate support teams
Eligibility
- Minimum 1+ years of experience in International Technical Support is mandatory*
- Graduate or Undergraduate (15 years of education is mandatory*)
- Hands-on experience with Active Directory, ServiceNow, MS Outlook, and Office 365
- Working knowledge of VMware, networking concepts, and ITIL practices
- Excellent communication and customer handling skills
- Willing to work in rotational (24/7) shifts
Why Join Us?
- Salary between ₹4 – ₹7 LPA
- Cab Facility Available
- Opportunity to work with global clients
- Career growth in IT Infrastructure and Technical Support
- Professional learning and development opportunities
Apply now with your updated resume to be considered for this opportunity.
*Note: This position is strictly for experienced candidates with a minimum of 1+ years of International Technical Support experience.
*15 years of full-time education is mandatory.
Pay: ₹482,761.71 - ₹700,000.32 per year
Benefits:
- Commuter assistance
- Flexible schedule
- Health insurance
Education:
- Bachelor's (Required)
Experience:
- International Technical support: 1 year (Required)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
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