Assistant Manager - Operations - Noida

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications.

Job Description:

• Handling client calls/meetings
• Handling concerns/escalations raised by client.
• Plan, execute, monitor and report on your domain of responsibility.
• Collaborate with the Management to address business challenges and work on solutions together.
• Anticipate on new requirements and new business to prepare the teams to deliver on these new activities.
• Implement metrics and tools to study and predict customer/client behavior in a scalable way with the purpose to maximize business expansion.

Preferred candidate profile:

• Self-motivated, proactive team player, with excellent inter personal skills and ideas to inspire customer loyalty, adoption and build relationships.
• Should have worked in BPO
• Strong communication skills with ability to influence client.
• Creative and innovative mindset on how to analyze a situation and take actions.
• Track record of delivering exceptional customer outcomes and revenue impact.
• Ability to organize and manage multiple projects which are complex in nature and across diverse teams and locations.

Qualifications and Skills:

• Graduate degree.
• Excellent written and verbal communication skills.
• Phone and email etiquettes to effectively address customer/client queries.

Mandatory Experience: International clients (BPO)

Opening: 3

Job Type: Full Time

Job Location: Noida Sec 59

Experience Required: 5-10 years

Shift: Day & Night (Both are available)

Please apply through Indeed or email your resume: hr@anolytics.in

NOTE: Please mention below details while sending your resume over email:

Position applying for:

Your current Location:

Current/Last CTC

Current Designation

Total work experience:

Work experience in BPO's

International clients handling exp

Current location

Notice period

Regards,

Team HR

Job Types: Full-time, Permanent

Pay: ₹60,000.00 - ₹85,000.00 per month

Application Question(s):

• What is your current location ?
• What is your current or last designation ?
• How many years of BPO Operations experience do you have ?
• How soon can you join us ?
• Are you looking for day or night or any shift ?
• Have you ever directly handled international clients ?

Work Location: In person