Customer Support Executive (CSE)

Key Responsibilities

• Customer Service: Maintain a positive, empathetic, and professional attitude while responding promptly to inquiries.
• Issue Resolution: Resolve complaints efficiently, providing appropriate solutions and alternatives within set time limits.
• Order & Data Management: Process orders, requests, and modifications while keeping accurate records of customer interactions.
• Product Expertise: Gain deep knowledge of our offerings to provide accurate information and meet team call-handling quotas.
• Collaboration: Coordinate with internal teams to streamline service delivery and provide feedback to improve processes.

Desired Candidate Profile

• Education: Bachelor's degree or equivalent.
• Skills: Excellent written and verbal communication, active listening, and strong time-management skills.
• Traits: Ability to stay calm under pressure, handle diverse customer temperaments, and prioritize effectively.
• Systems: Familiarity with CRM systems and practices is highly preferred.
• Compliance: Ability to strictly follow communication procedures and company policies.

Experience & Eligibility

• Experience: 0–2 years of proven experience in customer support, incoming calls, or client relations..
• Salary: As per company standards.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person