Customer Care Executive

ONE SHOPPY
4.3 out of 5 stars
Thiruvananthapuram, Kerala
₹10,000 - ₹12,000 a month

Job details

Pay

  • ₹10,000 - ₹12,000 a month

Job type

  • Permanent
  • Full-time

Location

Thiruvananthapuram, Kerala

Full job description

Key Responsibilities:

  • Handle inbound and outbound customer calls
  • Respond to customer queries via phone, email, or chat
  • Resolve customer complaints in a timely and professional manner
  • Provide accurate information about products and services
  • Maintain customer records and update CRM systems
  • Follow up with customers to ensure issue resolution
  • Meet daily/weekly performance targets

Requirements:

  • Good communication skills
  • Basic computer knowledge
  • Ability to handle customer complaints patiently
  • Strong problem-solving skills
  • Positive attitude and team spirit

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person