Assistant Service Manager (Car)

Job Title: Assistant Workshop Manager– Service Department
Industry: Automobile
Department: Service
Reports To: Service Manager / General Manager

Job Summary:

The Assistant Manager in the automobile service department is responsible for managing the front operations and managing the Service Advisor and ensuring a smooth and customer-focused experience. This role bridges communication between customers and the workshop, oversees appointment scheduling, and ensures timely updates on vehicle service status. The ideal candidate will be a people-oriented, organized, and proactive professional with strong communication skills.

Key Responsibilities:

• Greet and assist customers promptly and professionally at the service.
• Manage daily front operations, appointment bookings, and call handling.
• Coordinate with service advisors and technicians to provide accurate service timelines and updates to customers.
• Maintain service records and update customer profiles in the system.
• Handle customer queries, concerns, and complaints effectively, ensuring high levels of satisfaction.
• Monitor waiting areas to ensure comfort and cleanliness.
• Prepare and manage service department reports and customer feedback forms.
• Supervise and train front office staff (if applicable).
• Ensure all processes comply with company standards and policies.

Qualifications and Experience:

• Bachelor’s Degree or Diploma in Automobile .
• 3–5 years of experience in service role, preferably in the automobile industry.
• Prior experience in a Sr. Service Advisor

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹36,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Experience:

• Sr. Service Advisor: 2 years (Preferred)
• Asst. Manager: 1 year (Preferred)

Language:

• Good English (Preferred)

Work Location: In person