Customer Care Executive (CCE)

Position: Customer Care Executive – Support & Collections
Location: Noida (On-site)
Employment Type: Full-Time
Salary: ₹18,000 – ₹30,000 In-Hand (Based on Experience)

About the Role

We are looking for a dedicated and customer-focused Customer Care Executive to handle customer support and collection-related activities. The ideal candidate should possess strong communication skills, a professional attitude, and the ability to resolve customer concerns while ensuring timely payment follow-ups.

Key Responsibilities

• Handle inbound and outbound calls to assist customers with their queries and concerns.
• Provide accurate information regarding services, payments, and account details.
• Resolve customer issues promptly and maintain high customer satisfaction.
• Maintain records of customer interactions and follow-up activities.
• Coordinate with internal departments for issue resolution.
• Follow up with customers regarding pending payments and overdue accounts.
• Negotiate payment commitments and ensure timely collections.
• Maintain collection records and update payment statuses in the system.
• Send payment reminders through calls, emails, and messages.
• Achieve monthly collection targets while maintaining a professional customer experience.

Requirements

• Minimum 12th Pass/Graduate in any discipline.
• Freshers are welcome to apply.
• Experience in Customer Support, Telecalling, Collections, Recovery, BPO, or Customer Service will be an added advantage.
• Excellent communication and interpersonal skills.
• Basic computer knowledge and proficiency in MS Office.
• Ability to handle customers professionally and work under targets.

Pay: ₹19,766.18 - ₹25,168.24 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Work Location: In person