Job details
Pay
- ₹12,000 - ₹17,000 a month
Job type
- Permanent
- Full-time
Location
Kollam, Kerala
Benefits
Pulled from the full job description
- Health insurance
- Paid sick time
- Provident Fund
Full job description
- Attend customer calls and handle customer queries professionally
- Conduct service reminder and feedback calls
- Maintain customer relationship and ensure customer satisfaction
- Handle customer complaints and coordinate with concerned departments for resolution
- Follow up with customers regarding vehicle service, delivery, and feedback
- Maintain customer database and update records regularly
- Support customer retention and relationship-building activities
- Coordinate with sales and service teams for smooth customer experience
- Prepare daily and monthly customer feedback reports
Pay: ₹12,000.00 - ₹17,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Education:
- Bachelor's (Preferred)
Experience:
- Customer relationship management: 1 year (Preferred)
Work Location: In person