Order Processing

• Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards.
• Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters.
• Ensures appropriate documentation of the upshot from the last transaction on the clients’ account as per the prescribed format in order to meet quality standards.
• Executes transactions as per prescribed guidelines and timelines such as
• verifying documents,
• processing bills,
• analysis of data,
• responding to complaints/queries on mail,
• Interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets.

Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA targets

Job Type: Full-time

Pay: ₹20,444.00 - ₹40,742.00 per month

Experience:

• Order management - Calling or Email: 2 years (Preferred)

Work Location: In person