Customer Support Specialist

AV International
Bangalore City, Bengaluru, Karnataka
₹20,000 - ₹35,000 a month

Job details

Pay

  • ₹20,000 - ₹35,000 a month

Job type

  • Permanent
  • Full-time

Location

Bangalore City, Bengaluru, Karnataka

Full job description

Key Responsibilities:

  • Handle customer enquiries from all online channels (Website, Facebook, Instagram, YouTube etc. (Omnichannel)
  • Lead Follow-Up & Conversion-Maintain a structured follow-up system for: Answered Calls-Missed Calls-Unanswered enquiries

· Conduct follow-up calls/messages for answered and unanswered enquiries.

  • Update CRM/lead management sheets with status (New / Follow-up / Closed / Lost).
  • Share periodic sales and conversion reports with management.
  • Conduct regular follow-up calls/messages to convert leads into confirmed sales.

· Provide product guidance on sarees, lehengas, salwar suits, and other ethnic wear collections.

· Deliver excellent customer experience and build long-term relationships.

· Provide accurate product information, pricing, availability, and styling guidance.

kills Required:

  • Strong communication skills (English + regional language preferred).
  • Comfortable handling social media and online enquiry platforms.
  • Good follow-up discipline and coordination skills.
  • Basic knowledge of MS Excel/Google Sheets.
  • Knowledge of ethnic wear products preferred.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person