work from home jobs

Job Title: Call Centre Executive

Company Name: Webezy Web Design Agency

Location: Remote

Must Have:

a) Experience of international calling, 150 calls per day.

b) Fluent in English.

c) Experience of setting minimum 3 appointments per day.

d) Outbound calling experience.

Job Description:
We are looking for enthusiastic and customer-focused Call Centre Executives to join our dynamic team. As a Call Centre Executive, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer inquiries and concerns in a timely manner.

Responsibilities:

• Answering incoming calls and responding to customer inquiries in a professional and courteous manner.
• Making outbound calls to follow up on customer inquiries or to provide information as required.
• Identifying and assessing customers' needs to achieve satisfaction.
• Handling customer complaints, providing appropriate solutions, and alternatives within the time limits, and following up to ensure resolution.
• Keeping accurate records of customer interactions, transactions, comments, and complaints.
• Escalating unresolved issues to the appropriate department or supervisor.
• Achieving productivity and performance targets.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Adhering to company policies and procedures.

Requirements:

• Proven customer support experience or experience as a call centre representative.
• Strong phone handling skills and active listening.
• Excellent communication and interpersonal skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency in MS Office and CRM software.
• Ability to work in a fast-paced environment.
• Flexibility to work various shifts.

If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for the position of Call Centre Executive. Join our team and contribute to our mission of providing outstanding support to our valued customers.

Role: Customer service

Department: Customer Success, Service & Operations

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Work from home

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: Remote