Ericsson Software Defined Infrastructure (SDI) provides hardware management in Ericsson cloud infrastructure solutions. It manages all hardware (Computing, Networking & Storage) in a common pool from a single integration point with a common set of skills, tools and procedures which create operational efficiency.This hire will resolve customer service requests (CSRs), troubleshoot large-scale data center infrastructure faults, and restore system. performance.

What you will do:

To investigate, troubleshoot, deliver remedy & restorations and produce solutions to customer support tickets, CSRs (Customer Service Requests) and to work within well-defined system support guidelines.
To participate in software upgrades and updates
Should be able to use support tools for ticket handling.
To ensure customer satisfaction with the performance of installed systems by successful handling all reported technical problems.
Provide regular progress updates in the support system for each assigned support issue.
Through contact with external customers and internal support functions gather data and information about any specific problem that has been reported
Actively engage in communication with other engineers for the purpose of knowledge sharing etc.
Escalation of support tickets to next level of competence units. If the CSR cannot be answered/solved within the time limit.
Evaluation of answers and solutions received from higher competence units to verify that the answer/ solution will clear the problem reported by the customer.
In the line of supporting our products, identify possible improvements to the products that will make them more maintainable and user friendly. Document these possible improvements in Requirement Specifications as input to the design of new generations of the products.
Registration of new known solutions and updating of existing known solutions based on the answers / solutions developed within own Line- organization or received from elsewhere.
Providing Suggestions in developing Operation & Maintenance instructions.
Isolate the product faults and raise it to Product Design. Support design unit to reproduce the fault and evaluate the final fix provided.
May need to work in shifts and Emergencies Support ROTA.
To lead and execute the implementation of new software releases on test labs.
Writing documents for fault analysis/ RCA along with required preventive and corrective actions.
Strong analytical skills.
24*7 availability as per support guidelines.

The skills you bring:

Experience in Data center Management of large-scale IT infrastructure.
Hands-on experience in troubleshooting server and data-center hardware, including compute, storage, and network devices.
Experience with virtualization or container platform, such as VMware, KVM, Kubernetes, or OpenShift.
Working knowledge of Linux system administration, including logs, services, filesystems, permissions, and basic performance troubleshooting.
Strong networking fundamentals, including TCP/IP, Ethernet, VLANs, Switching, Routing, and Firewall concepts and application on production environment. Able to trace end-to-end packet flows and isolate Layer 2/Layer 3 issues using a structured troubleshooting approach.
Hands-on experience on any of the Extreme/Juniper/Arista/Cisco Switches & Routers.
Knowledge on scripting languages (Python, Shell, Perl etc) is preferable.
Familiarity with Storage technologies and troubleshooting, such as SAN/NAS, RAID, multipathing, or persistent volumes.
Knowledge of infrastructure security practices, including access control, certificates, patching, and system hardening.

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Req ID: 793257