Key Responsibilities:

• General Skills Communication and Soft
• Skills
• Ability to effectively listen and respond appropriately probe and position to create a dialogue with the customer to build a positive experience
• Ability to empathize and relate to
• customers
• Prioritize the customer s needs and
• concerns throughout the call
• Can structure a call in an organized
• efficient and professional manner which is easy to understand by the customer
• Ability to present oneself as positive
• polite and professional throughout the call
• Technical Skills
• Basic knowledge and understanding of overall client process
• Identifies routine customer needs problems and determines solutions options to resolve problems using current workflow
• Technical functional knowledge possesses technology savviness and adept in adapting to any changes in tools and processes

Preferred Skills:

Customer Service->Regular Customer Service