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Infosys Technologies jobs in Whitefield, Bengaluru, Karnataka

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Infosys BPM Limited logo
Process Executive - Customer Service Representative
Bengaluru, Karnataka

Full job description

Key Responsibilities:


  • General Skills Communication and Soft
  • Skills
  • Ability to effectively listen and respond appropriately probe and position to create a dialogue with the customer to build a positive experience
  • Ability to empathize and relate to
  • customers
  • Prioritize the customer s needs and
  • concerns throughout the call
  • Can structure a call in an organized
  • efficient and professional manner which is easy to understand by the customer
  • Ability to present oneself as positive
  • polite and professional throughout the call
  • Technical Skills
  • Basic knowledge and understanding of overall client process
  • Identifies routine customer needs problems and determines solutions options to resolve problems using current workflow
  • Technical functional knowledge possesses technology savviness and adept in adapting to any changes in tools and processes

Preferred Skills:

Customer Service->Regular Customer Service
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