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Tata Communications Limited jobs in Pune, Maharashtra
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- Tata CommunicationsPune, Maharashtra
- Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau - Ability to analyze network performance insights, triggers and…
- Tata CommunicationsPune, Maharashtra
- Broad outline of the Role.
- Operational role that works under direct supervision, responsible for day-to-day customer service operations.
View similar jobs with this employerTata CommunicationsPune, Maharashtra- The role is responsible for managing customer queries and operations.
- This is an operational role that may seek appropriate level of guidance and advice to…
- Tata CommunicationsPune, Maharashtra
- The ideal candidate should have basic knowledge of security concepts and practical experience in incident management, with a strong understanding of SLA…
View similar jobs with this employerTata CommunicationsPune, Maharashtra- Job Title: Full Stack Developer (1–4 Years of Experience).
- Develop and maintain scalable web applications using React.js for frontend and Node.js for backend…
- Tata CommunicationsPune, Maharashtra
- Broad outline of the Role Responsible for driving day to day system and service engineering and operations.
- Section Title: Other knowledge/skills Experience in…
- Tata CommunicationsPune, Maharashtra
- Job Description : · Primary role and responsibility include scope for Incidence Management function specially for 3rd party offnet last mile in India with 24*7…
- Tata CommunicationsPune, Maharashtra
- Seeking a detail-oriented Project Coordinator with 5 years of experience in project management support .
- The role involves project management in planning,…
- Tata CommunicationsPune, Maharashtra
- Seeking a detail-oriented Project Coordinator with 5 years of experience in project management support .
- The role involves project management in planning,…
View similar jobs with this employerTata CommunicationsPune, Maharashtra- Broad outline of the Role.
- Operational role that works under direct supervision, responsible for day-to-day customer service operations.
- Tata CommunicationsPune, Maharashtra
- The role is responsible for network operations and maintenance.
- This is an operational role that may seek appropriate level of guidance and advice to ensure…
- Tata CommunicationsPune, Maharashtra
- Infrastructure Operations & Service Analyst Role Summary The Infrastructure Operations & Service Management Analyst is responsible for managing and improving IT…
View similar jobs with this employerTata CommunicationsPune, Maharashtra- Job Description �Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex…
View similar jobs with this employerTata CommunicationsPune, Maharashtra- Job Title: Senior Executive - Endpoint Support (UC & Enterprise Mobility) Overall Experience: 1-2 Years Job Summary Seeking a proactive and technically skilled…
- Tata CommunicationsPune, Maharashtra
- Broad outline of the Role.
- Operational role that works under direct supervision, responsible for day-to-day network operations support.
- Tata CommunicationsPune, Maharashtra
- Manage day-to-day operations of Microsoft Azure environments.
- Monitor health, performance, availability, and capacity of Azure resources.
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Job Post Details
Customer Service Executive - Network Operations & Support
Pune, Maharashtra
Full-time
Customer Service Executive - Network Operations & Support
Job details
Pay information not provided
Full-time
Pune, Maharashtra
Full job description
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
2-4 Years of total experience in - Basic Telecommunications network understanding. - Should have knowledge of RF/Microwave/ wireless technology. - Should have fault management experience with transmission equipment's. - Understanding of alarms and ability to identify service impact - Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.) - Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau - Ability to analyze network performance insights, triggers and identify issues that need maintenance work - Good written English and communications skills - Ability to manage field partners for successful field maintenance execution and validation. Routine Maintenance: - Network at Risk, Field Tickets, Change Request creation - Field work order creation and liaising with contractors - Technical support tech for on-site works - Perform pre & post modem checks - Dropbox monitoring - Review and validate completed works - Validate works, payment claims validation Proactive Maintenance: - Monitor triggers (Service Escalation, Node Health, Critical/Major Severity, Daily Flipping list) - Create/close emergency change request - Perform pre & post modem checks, status checks and confirm resolution - Perform modem swap back-end activities - Validate works, Payment claims validation.
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