Business regulations

What Are The Social Responsibilities Of An Entrepreneur?

The social responsibility of entrepreneurs includes engaging in environmental preservation efforts, ethical labour practices and community well-being.

How to Develop Call Centre Scripts for Employees

Call centre scripts can help your employees expertly solve your customers' issues. Learn how to develop call centre scripts for your employees with examples.

What is the minimum wage in India: Laws and Policies

What is the minimum wage in India? The minimum wage is a level of income for the skilled and unskilled workers to ensure sustaining standard of living.

Company Policies: 10 Policies To Consider For Your Business

A solid company policy outlines how the organisation should function and address complex situations. Learn how to draft broad and inclusive company policies.

First call resolution: FCR Meaning and How to improve it at your call centre

The efficiency of your call center can be evaluated using the FCR metric. Discover FCR meaning and strategies to increase the FCR rate of your organization.

Top 10 HR policies for Indian Employers

Company HR policies are the principles that help in managing the staff. HR policy for a private limited company in India is essential for the growth of staff.

What is call center outsourcing?

Call center outsourcing is the practice of contracting out a company's telephony-related tasks to a qualified external vendor.

Contact Center Services vs Call Center: A Guide for Managers

Here's a managerial guide to everything you need to know about call center vs contact center services to make the right choice for your business.

5 steps to starting a business in India

When starting a business, there are a number of business fundamentals you should be aware of. Learn how to launch your business in 5 straightforward steps.

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